judy green

* Promoted and marketed Tekmar instrumentation in cooperation with Concentrator Product Line Manager. * Analyzed cost reports, enabling company to maintain 60% gross margins on over 5,000 spare parts. * Administered contracts with customers, including Federal and State contracts.

* Responsible for Customer Service of $43M plant, ensuring satisfaction of internal and external customers * Established standard operating procedures for departmental processes. * Implemented multi-departmental item review process to ensure accuracy of information released to production, minimizing scrap and improving efficiency, quality and on-time delivery. * Streamlined job release processes to increase accuracy of information released to production and reduce paper waste by maintaining approved item information electronically. * New business review process established where new art is reviewed by R&D, production and pre-press to ensure quality product to meet customer’s application. * Assumed responsibility for scheduling production for four presses including digital, flexography and rotogravure printing processes.

Responsible for worldwide Sales Support of $25M company, ensuring satisfaction of internal and external customers worldwide. Established goals under ISO 9001: 2000 Standard. Achieved success in meeting ISO quality measurements. Served as member of ISO Management Review. Managed administration of contracts for company, including standard sales, state, value-added reseller, key account, international distributor, and sales representative agreements. Launched third product line of service agreements for the company, resulting in 100% increase in sales the first year. Built relationship and acted as liaison with Marketing Communications to coordinate consistent marketing materials including brochures, ads, and direct mailings, which increased brand recognition of Teledyne Analytical Services (formerly Emerson Performance Solutions).

* Responsible for internal operations, sales support and technical support of 140 international distributors worldwide. * Monitored international shipping paperwork for over $10MM in shipments, resulting in timely payment receipt. * Managed all aspects of Lab Accessories product line with dual role as sales manager and product manager. Maintained $650K annual sales as market became more competitive with large catalog houses.

* Responsible for Sales and marketing of manufactured products in North America (outside the United States), South America, Africa and Middle East; a $2.0M territory. * Managed the distributors in these world regions, implementing change where necessary. * Support promotional efforts of the distributors in the respective countries through exhibitions, seminars and customer visits. * Awarded Gold Seal Award, International Sales, 1997.

* Managed the collection of global information on developing standards, regulations, and environmental developments. * Prioritized activities in world regions with input from International Regional Sales Managers. * Supervised inside sales and sales support activity in support of international growth. * Evaluated product issues with Engineering and Applications Lab to ensure that international priorities were being addressed.

* Supported the sales activities of our network of 50 international distributors worldwide. * Monitored company compliance to Export Administration Regulations. * Prepared and conducted annual sales training for international distributors and product presentations for customer seminars overseas. Arranged and attended exhibitions overseas. * Coordinated the evaluation of products in meeting eligibility for NAFTA certification.

* Responsible for scheduling label print and substrate coating production for presses including rotogravure and digital printing processes. * Planned and prepared purchase orders for substrate, managing quarterly substrate purchases up to $2M. * Ensured required materials, including substrate, inks and cylinders, were available to maximize efficiencies while maintaining minimal inventories. * Closely monitored finished goods inventory for vendor managed inventory accounts, scheduling new production as necessary. * Scheduled jobs and monitored customer requested ship dates to maintain or exceed 98% on time shipping goal. * Forecasting responsibilities included forecasts to suppliers and month-end forecast for expected sales revenue.

* Responsible for managing all aspects of customer accounts, including largest customer. * Functioned as project manager coordinating with other departments of the company, including pre-press, production and accounting. * Utilized customer’s material planning requirements to schedule production. Combined multiple plant purchase orders for maximum production efficiency and profitability. * Implemented advance press reservation scheduling to minimize production conflicts and ensure necessary raw materials are available.