Judy Lui

- Report directly to Vice President, HR and Business Operation - Manage and lead the Business Operation Unit with functions consist of Management Services, Project Management Office and Quality Office - Refine and monitor the policy setting, business process, opportunity review, customer satisfaction, quality control, project and service delivery - Act as centralized and independent function to collect relevant business and financial data, establish forecasting system on revenue projection - Resolve management and customer issues with functional teams - Consolidate and monitor project status and progress, evaluate possible risk with mitigation plan - Execute group quality assurance function to strive for high level of quality and service excellence with international and independent certified standard

- Report directly to CEO - Provide management and executive supports to CEO and management team - Structure resolutions in inter-divisional management and customer issues - Manage critical projects. explore possible solutions to minimize company risk - Set policies and procedures, identify improvement areas for the group - Lead corporate initiatives and task groups to enhance operational efficiency and customer satisfaction - Formulate and fine tune the operations in Project Management Office and Quality Office

- Head Sales Operations Division in aligning the corporate sales support, order management and administration functions with key objectives to streamline operation, increase productivity and improve efficiency to ensure good quality service and customer service excellence - Deploy standardized business process, workflow and tool within the group - Act as the Matrix Manager of regional offices in providing guideline of corporate sales support function and management process.

- Report directly to CEO - Provide management and executive supports to CEO and management team, handle inter-divisional management issues - Take lead to improve operational efficiency and customer services - Handle customer complaints and critical project issues to ensure customer satisfaction - Formulate the framework and establish the system to develop the cross territory business - Manage special project and ad hoc tasks assigned by CEO

- Report directly to CEO - Assist CEO to oversee management issues and operations and handle special projects assigned - Manage Customer Service Team to fine tune and improve the workflow of the sales order processing and customer service related activities - Supervise Credit Control and Payment Collection Team for the group to ensure the healthiness of cash flow and enhance credit risk management - Conduct risk-based operational audit among the business operations of the regional offices, namely GZ, Taiwan, Macau and Thailand, extend the best practices and processes to other regions

- Report directly to Managing Director, HK & Macau - Be responsible for all management issues, inter-departmental coordination, reporting and ad hoc assignments - Manage corporate contract review, conduct subcontractor vetting to ensure qualified service and solution - Formulate Product Marketing Team and supervise Product Marketing Executives to perform roduct marketing functions on assigned partners - Supervise Credit Control and Payment Collection Team for HK and Macau offices - Handle staff development and training aspects, identify training needs with training service partners

- Report directly to General Manager, HK & Macau - Assist General Manager to perform various management and administration duties - Identify areas for improvement and execute the operation improvement plans to ensure customer satisfaction and operation efficiency - Establish and head Credit Control and Payment Collection Team to manage credit control and payment receivables, set credit control policy and collection process - Conduct in-house sales training and staff orientation programs - Undertake the role of Product Manager on assigned partners to develop and execute the business strategies and plans with valuable partners

- Dual report to Vice President, Marketing & Sales Division and Vice President, Corporate Affairs and Control Division - Supervise both Sales Administration Team and Customer Support Team - Ensure logistics and technical support functions to local distributors and over 20 overseas subsidiaries in USA, Canada, Europe and AP regions, including administration and personnel, sales and marketing, budgeting and operation controls - Implement effective logistics, storage and distribution operations, formulate production scheduling and activity, ensure high quality of customer services and enhance the standard for both technical and operational aspects - Compile sales analysis and forecast report for top management - Develop and participate in the establishment of Quality Management System for both HK and GZ offices

- Report directly to Vice President - Undertake overall administrative, personnel and operational responsibilities - Participate in executive meetings, provide administrative and secretarial support to top management of the group - Manage performance reports for review to monitor business targets - Execute administrative policies, develop and implement operational procedures and control system, arrange the operation of analytical reports and operational budgets - devise management policy to divisions and overseas subsidiaries

- Take full responsibility for personnel, administration and business development of group of companies including financial consultant, corporate secretaries, property agency, telecommunication and Shanghai noodle shop - Develop projects from concept formulation to completion within time and budget - Execute feasibility studies, contract negotiation and business development activities

- Provide personal and secretarial support - Supervise company secretaries, administrative staff and accountant in Administration Department - Formulate policies, monitor operating and administrative activities - Manage full range of personnel functions at supervisory level, including resource planning, training and development, recruitment, employee relations and communication, job evaluation and performance appraisal