Jude Anderson

250+ member team across Data, Product Management, Design, Engineering, Solution Design, and Testing. Accountable for: ● Business Digital Strategy ● Banking platform for Business and Wealth Bankers (Digital Banker) ● Australian-first, Biometrics solution. Centralising identity for remediation and account origination. ● eCommerce for Business ● Major regulation programs, including ACCOR, Open Banking ● Instant Digital Mortgages for Westpac ● Eftpos Air, enabling merchant payments via Android devices

Accountable for strategic direction and end to end delivery of Grow’s holistic product offering. ● Core Platform 21.07 ● Member Online 1.2. Built the Member Online experience within 6 months ● 3rd Party Integrations ● Distributed agile team established and contract negotiated- Annual cost savings of ~$2m annually ● Built Product & Delivery team from ~13 to ~80 ● Implemented Agile Methodology ● Employee retention- Retained 80% of Tier 1 talent ● Restructured the P&D team- secured offshore agreement to continue with delivery under significant cost restrictions

Accountable for driving the digital transformation of CBA’s retail banking experience across online, mobile, and emerging payments. Delivered market-leading digital platforms that became core to customer engagement, while scaling new business lines and operational efficiency. Key Achievements: ● Conversational AI & Chatbot (Ceba): Defined roadmap, business case, and delivery of CBA’s digital service transformation. Migrated ~XX.Xm assisted interactions annually to digital, operating at >150% of business case. Industry recognition with RFi Most Innovative Channel Experience of the Year. Recipient of CEO Awards OMNI. ● Mobile Apps & Payments: Created the Mobile Innovation & Payments team, launching the CommBank App and Kaching mobile payments. Grew to 4.4m+ downloads and positioned CommBank as Australia’s #1 Banking App, embedding sales & service capabilities directly into mobile. ● Digital Credit Cards Strategy: Designed and executed CBA’s first end-to-end Credit Card online strategy, doubling acquisition growth through digital channels and creating new online sales pathways that generated >50% of limit increase sales. Recipient of RBS ‘Ultimate Success’ Award. ● eCommerce & Business Process Digitisation: Earlier leadership in digitising CBA’s business processes and leading Lean Six Sigma initiatives, driving operational efficiency across frontline and online channels.

Business process and change consultant operating in south east Asia and the middle east.

Recognized with an Asian Banking Award for Operational Efficiency Trade Finance