Jubin Mathew

Conducted market analysis to identify emerging trends and opportunities, positioning the company as a market leader. • Led product demonstrations and technical presentations to showcase the advantages of lithium-ion battery packs and BESS solutions. • Collaborated with the engineering team to customize battery pack and BESS solutions that meet specific client requirements. • Managed the sales pipeline, ensuring timely follow-ups and closure of high-value deals. • Hands on experience in Odoo for CRM, Sales module, Inventory and Production order. • Organized and participated in a Jack-up Rig Conference, Kuwait Techsafe, Abu Dhabi Techsafe, India Energy week and successfully generating high-quality leads

• Generated revenue of AED 4 Mn via E2E sales conversion across 15 clients in FY 2022-23 • Improved customer acquisition rate by 15% through targeted discussions on market segmentation and pricing strategies • Planned and managed events like Gulfood, Hotelshow for strategic brand building campaigns, generating 300-400 enquires • Built monthly sales forecasting reports, pipeline conversion by coordinating with a team of 4 sales engineers • Ensured customer satisfaction via managing post sales processes such as design calculation, material planning, cost estimation etc • Hands on experience with SAP across the supply chain workflow managing order entry, master data management, inventory part number, production order etc • Reduced DSO collections by 40% from 160 to 120 days by effective customer relationship management • Enabled recovery of 1Mn AED within 6 months that was pending for 3 years • Created quotations, calibration certificates/ PMC contracts/ tender documents for 30 Clients across 15 service engineers • Built & managed the supply chain demand forecast, order book data, sales analysis using inventory levels • Indirect channel inventory management: obtain/review distributor inventory data and highlight risk areas & take corrective action whenever required • Improved costs & TAT via backorder management between regional and hub commercial teams • Compared and negotiated shipping rates, shipping modes, and payment terms with forwarder

• Responsible for maintaining files of sales invoice, proforma invoice and purchase orders • Handled the tasks of promoting products and services of the organization and updated daily expenses of the organization • Communicated with the purchase department regarding payment of outstanding bills • Maintain MIS for management review across daily, weekly, and monthly frequency and Maintain CRM with clients

The Customer Service Representative attracted potential customers by answering product and service questions; suggested information about other products and services. Processed orders, prepared correspondences and fulfilled customer needs to ensure customer satisfaction. Adept at listening to customers negotiating agreements and developing satisfied repeat customers.

Analytical Technical Support Executive adept at resolving complex network issues.Critical thinker who addressed customer support issues quickly and who consistently exceeded performance standards. Level-headed and calm in stressful situation with well-developed people skills.