Juanybeth D'Santiago

Responsible for supervising and controlling the execution of operational and documentary processes in accordance with established SOP procedures, ensuring regulatory compliance and service quality provided by external suppliers. Accountable for managing and monitoring operational KPIs to ensure compliance with internal standards and service level agreements (SLAs). Responsible for providing agile and personalized customer service, focused on enhancing customer experience and effectively resolving incidents under strict quality and continuous improvement standards. Back Office Operational Process – D&D Collection Analysis: Inform customers about long-staying container conditions. Confirm billing conditions. Manage prompt return of containers. Maintain constant communication with the commercial department to update clients’ free time agreements. Manage collection of outstanding demurrage-related payments. Provide customer service through all available communication channels. Generate dashboards for trend analysis by region and container type.

Professional specialized in research and analysis of international solar photovoltaic (PV) markets, managing over 800 containers annually along China–Germany trade corridors and serving as a logistics consultant for solar equipment import processes in Colombia. Experienced in market intelligence, risk assessment, trade policy analysis, and competitive intelligence to identify business and import opportunities. Import and International Transit Management: Monitor import containers throughout the entire logistics chain, from origin to port of destination. Coordinate with shipping lines, carriers, freight forwarders, and international land transport operators, managing import cost projections and customs clearance for both general and hazardous goods. Issue and manage customs documentation required for import operations. Prioritize and schedule inbound shipments according to commercial needs. Coordinate direct deliveries from the warehouse when required. Inventory Control and Procurement: Keep inventory systems updated and reconciled. Ensure adequate stock levels to meet internal client requirements. Provide proactive reports on product availability to the commercial team. Operational Coordination: Manage relationships with land transport providers and monitor their performance. Coordinate with the warehouse for container and truck unloading and deconsolidation activities. Process and manage international transportation invoices in collaboration with the finance department.

Expert in shipping agency operations with management of 150 to 200 daily imports on routes from China, Korea, Mexico, Peru and Ecuador. Proficient in issuance, correction and exchange of Bills of Lading (BL), billing of local charges in SAP and control of refrigerated containers (reefer containers). Experience operating international shipping line platforms — Ocean Network Express (ONE), Yang Ming, Hyundai Glovis and Conti Lines — and handling customer complaints with a focus on client satisfaction in high-volume operational environments.

Documentary executive for import vessels. Correction of BLs. Front Desk and Behind Desk customer service. Management of shipping systems.

Executive in import vessel documentary management, with experience in reviewing, correcting and exchanging Bills of Lading (BL) ensuring accuracy and compliance with deadlines. Skills in front desk and back-office customer service and operation of shipping line platforms and systems for comprehensive management of import and export documentation.

Customs assistant with experience in customs clearance, container tracking and coordination of the nationalisation of imported goods. Specialised in preparing customs files — commercial invoices, packing lists, Bills of Lading (BL) and certificates of origin and managing procedures with regulatory bodies ensuring regulatory compliance and tariff classification (TARIC / HS code).

Currently completing 60 ETCS.