Juanjo Jiménez-Alfaro

In addition to my COO responsibilities at the holding company, Artificial Dynamics, I assist in managing business status updates and financial tracking, and contribute to defining the company’s strategic direction.

I oversee business proposals, product presentations, and documentation of support materials across our product lines. I manage the implementation of proofs of concept, project rollouts, contracts, and subscriptions. Additionally, I define product roadmaps and drive improvements in internal processes and tools.

Freelance projects in technology consulting.

I launched Control Plus, an innovative HR software designed to optimize hiring, streamline management at scale, and boost business performance. I oversaw the entire software design, from architecture to key functionalities, and built a talented team to drive its growth and operations. Our efforts culminated in the successful merger of Control Plus with Go Sharp.

I co-founded Kiubo México, a startup that developed a free app to bridge the gap between government and society, fostering engaged citizens and recognizing ethical politicians. Our innovative approach was recognized in the MassChallenge Mexico 2016 acceleration program.

I led a comprehensive transformation project for a mid-sized company with 5,000 field employees, transitioning from basic spreadsheets to integrated software solutions. I implemented tools for Recruiting, HR, eLearning, Help Desk, Online Reports, Project Management, CRM, Logistics, Procurement, Workforce Management, and Mobile Device Management. These were unified within a single access portal, and support areas were established for all services. This transformation elevated SP Marketing to be recognized as one of the top marketing companies in Mexico.

I helped define Convergys’ technology solutions portfolio and developed client relationships to enter the Latin American market. The solutions leveraged Convergys’ proprietary tools, which optimized its call center and multichannel interactions, solidifying its leadership in customer management BPO. Convergys, a global contact center operator and Gartner leader in customer management BPO, employs 75,000 agents worldwide, providing top-tier service to clients like AT&T, Cisco, DirecTV, Apple, Microsoft, HP, Dell, Citibank, and Bank of America.

I led élogos Mexico through challenging times, stabilizing client operations, aligning project delivery with local and corporate standards, and driving sales efforts amidst a tough financial situation in Spain and a weak market entry in Mexico. élogos, a leading e-learning consulting firm in Spain and Latin America, specializes in designing, implementing, and operating Corporate Universities and Learning Schools, having established its Mexico office in 2009.

I built my executive career in Mexico, leading complex business consulting projects, including a customer experience redesign for Telmex. I managed and grew key accounts such as Telefónica and Telmex, developed new opportunities in the telco industry, and expanded a business and IT consulting team. Later, I moved to South Africa to help develop the telecom practice, creating business opportunities and establishing regional alliances with partner companies.

I defined and maintained software architecture for multiple telecom projects, including Telefónica Chile, Euskaltel, and Movistar Brasil. I led architecture teams, conducted internal training courses for other software architects, and developed numerous proposals to help secure new projects.

Responsible for the design and maintenance of multi-client software modules for the Alcatel 1000 S12 digital switching system. Worked from the design center in Madrid, collaborating continuously with design centers in Antwerp and Stuttgart. Additionally, contributed to the implementation of corporate policies for software quality improvement.