juan bevacqua

* Key responsibilities: * Managing internal IT projects and delivery. * Managing the full product life cycle. From planning and design until final operational implementation. * Internal IT advisor for new projects planning and development (CGMES, MRIDs, Other interfaces). Key Achievements: * Implementation of new testing methodologies, reducing the yearly cost by 45% and incrementing the delivery quality to our customers. * Implementation of the IT security measurements and user awareness for data privacy management policy.

* Cloud virtualization and storage Infrastructure management * Leading the IT team during the design and cloud implementation for large projects. * Designing IT policies and procedures for standard operation. * Large and complex projects management * Handling from the IT department all large and complex projects and services * Leading the services to business and external customers during the project life cycle * General IT Management * Budget / Staff / Infrastructure scalability / Procedures / Policies. Key achievements: * Reduction of 27% of Storage yearly cost by re-negotiating the contract with our vendor.

* Responsibilities: Special international projects. Regional Head of Customer services manager (EMEA). My main role was to lead our regional teams to provide support and change management services to our customers. My team was composed by 6 direct reports (3 Project Managers and 3 Service Delivery Managers). Mainly supervising with International remote team management. Senior Product Manager Leader for Pharmaceutical customers on C.R.M. Cloud solutions. As such, I was the main responsible for PRE-SALES in the following areas: * Product Assessment based on business processes. * New developments Leader * New Platform Assessments. * Product demos for customers. * Budgeting. Key Achievements: We successfully started up our 2 new European operational offices in Madrid and Moscow. I was leading the Ramp-up of support and project management offices from scratch to complete independency.

* My main role and goal was to reach and keep our stakeholders satisfaction: *  Responsibilities: * Ensuring customer support in operations phase according to the SLA. * Daily follow Up on Incidents and problems. -Regular incidents review. * Creating KPIs for Incident and problem management. * Change Management. * Ensuring the process compliant for Release management. * New development business analysis and user cases. * Service review reports * Managing +10 direct reports * Achievements: I established straight communication and fast solution delivery with my customers with weekly follow-up conferences and best practices in customer service management. Improving the SLA times for incidents and problems.

* My Main responsibilities were to support our internal and external customers during the project and operational phase: *  Responsibilities: * Process Management * Support and change management process design and implementation * Release management process design and implementation * Daily Follow-Up & Team Coaching in my area. * Daily Follow-Up on development and 3rd. Level Support Area. * Weekly Follow-Up with Customers to align Business needs * Management of +20 direct reports * Achievements: * We successfully implemented a global support and change management center for our CRM customers on our Pharmaceutical division, Supporting them in many countries and different time zones (Like Brazil, Mexico, Russia, Ukraine, China, Iran, Iraq, Kingdom of Saudi Arabia, Egypt, Lebanon, Kuwait, South Africa, Japan, Slovenia, Slovakia, Czech Republic, Bulgaria, Algeria, Romania, Italy and Finland) with more than 16.000 final users.

* IT Manager. * My responsibilities were to manage the technical team on the Automation system installation and post-sales services * Responsibilities: * Project leader on new centers installation. * After Sales Service coordinator. * Hardware and Software supplies * Management of +15 direct reports * Achievements: * We successfully implemented 17 bowling centres around the world (Latin America, and Asia Pacific) And Provided post-sales services to more than 40 (LATAM, APAC, and CARIBBEAN)

Initially Installer automation systems electronic playgrounds (Bowling Machines). - Then coordinator of the new implementations (Electronic Design Automation area) to America and Asia Pacific (Argentina, Brazil, Mexico, Central America, Caribbean, Hong Kong and Japan)

* New Technologies on electronic security consultant. * Communications. * GPS Tracking Systems. * Privacy protection systems (RADIO/GSM Jammers). * Security systems consultant. * Video Data storage design (Big Data). * Cloud and Private ecosystems (3G/LTE and local networks) * Remote Video Surveillance System (over ICT infrastructures). * Design of Video surveillance systems for Road safety and governmental buildings. * Assessing current assets on road safety and interconnect them over GB/T28181 protocol. * Implementing new technologies for Video content analytics, (VCA) Like: Motion, Missing objects and Abandoned objects detection. * Achievements: * Along my 10 years working together with a big team, we implemented one of the biggest surveillance platforms for public safety in Buenos Aires city and other districts. As well as privacy protection systems at governmental offices.

www.berlitz.com.ar