Juan Carlos Yglesias

Led the creation and expansion of a strategic shared services center focused on operational excellence, scalability, and process standardization across Banco Nacional de Costa Rica and its subsidiaries. By implementing ERP-based operating models, governance frameworks, and performance-driven processes, I successfully streamlined operations, optimized costs, and established the foundation for sustainable growth and organizational efficiency. Achievements: ·       Designed and executed a three-year roadmap to absorb 25+ operational processes and scale the center to 1,000+ employees. ·       Delivered $55K in savings in Q1 2026 by optimizing service contracts and operating frameworks, reducing costs while aligning services with corporate strategy. ·       Standardized governance, processes, and KPIs to improve response times and sustain productivity gains under variable demand.

Supervised the development of strategic plans to optimize departmental performance, resulting in significant operational savings and budget reductions. By implementing automated platforms and streamlining processes, I achieved measurable improvements in customer satisfaction and operational efficiency. Achievements: ▪ Achieved operational savings of $440,000 in 2023 and $420,000 by mid-2024 through the implementation of an automated platform to identify process optimization opportunities, enabling the team to prioritize and develop improvement initiatives. ▪ Reduced the department’s budget by 10% in 2023 by conducting Requests for Proposals (RFPs) and renegotiating contracts, while improving the terms offered to DHL. ▪ Streamlined customer processes by integrating their operations with our systems through APIs (Application Programming Interfaces) and EDI (Electronic Data Interchange), establishing relationships with more than 10 key accounts.

Designed and implemented strategic plans to optimize key processes at a regional level. By analyzing global dashboards and implementing weekly follow-up meetings, I increased team productivity and improved quality indicators. Additionally, I collaborated with senior management to achieve significant improvements in team leadership performance. Achievements: ▪ Increased productivity of the Americas operation by 10% within 4 months through the implementation and monitoring of global dashboards. ▪ Implemented a Documentation Management portal that reduced onboarding and training processes for new employees by 2 weeks. ▪ Introduced theoretical training sessions followed by hands-on sessions with an SME (Subject Matter Expert), reducing process errors by 8%.

Led a team in developing strategies for systems solutions and process optimization, resulting in significant cost savings and improved operational efficiency. I collaborated with global and regional teams to enhance job descriptions and identify key requirements, ensuring the maintenance of customer satisfaction levels. Achievements: ▪ Executed a relocation initiative to transfer 95 FTEs between service centers in different countries, achieving payroll savings of $200,000. ▪ Identified and consolidated new RPA (Robotic Process Automation) opportunities, collaborating with developers to design and implement new solutions across multiple global centers, reducing payroll by 25 FTEs. Descubre Codex.

Played a key role in processes aimed at capitalizing on multiple projects with global consulting firms. I developed strategic relationships with stakeholders to close contracts, oversaw procurement procedures, and ensured compliance with risk and control requirements. Achievements: ▪ Led the negotiation of more than 120 projects with leading global consulting firms, achieving savings of over $18 million. ▪ Established collaborative networks among procurement teams, enabling the exchange of information and best practices, optimizing processes, improving customer satisfaction indicators, and increasing savings.

Developed plans to improve business processes, expand the client portfolio, and strengthen brand presence across LATAM through market research and the strategic use of partner assets. I designed and presented commercial activities for sporting events, optimizing merchandising, media exposure, and marketing partnerships.

Conducted performance assessments for the Supply Chain business unit in Costa Rica alongside team leaders, developing action plans and structuring global supply chain transportation policies, which improved departmental efficiency. I also audited the unit’s various processes, identifying improvement opportunities that contributed to achieving annual performance targets. Achievements: ▪ Designed and implemented the “War Room” initiative focused on capacity analysis, improving productivity by 13% in supply chain quality processes. ▪ Implemented automated dashboards with strategic KPIs and SLAs, achieving a 15% increase in operational productivity. ▪ Developed a workforce planning model that reduced payroll costs by 7% by eliminating redundant positions, strengthening departmental efficiency.

Identified risks through root cause analysis and led Value Improvement Projects within the subassembly production line.

Successfully managed contract negotiations, implemented cost-reduction measures, and improved operational efficiency. Through the creation of monthly reports and the restructuring of operations, I contributed to a 15% increase in sales and a 16% reduction in distribution costs during the first quarter of 2011.