juan zhou

* Preparation of all foods for restaurant and take away * Dealt with all complaints and customer care issues face to face * Negotiated new business pricing terms substantially on my own initiative * Improved communication skills

* Expanded client base via phone calls and company visits * Negotiated with ship owners to get the best prices for our clients * Had two containers shipped and acquired four new clients in only one month * Successfully set up a relationship with a cargo forwarder in Ghana, West Africa

* Gave presentations of containers’ new movements to managers * Negotiated with clients to arrange cargo holding space * Improved skills in using Microsoft and the adaptations used by my employer

* Liaised with clients to draft contract terms and conditions * Gave presentations to clients and negotiated with them to ensure maximum profits * Kept clients up to date with current market trends in order to avoid potential losses * Advised on software installation and work efficiency improvement, which saved £30,000 * As a non-law graduate, managed disputes after only three months * Successfully claimed £1,000,000 for our company from all the disputes handled personally * Able to deal with unexpected events and emergencies calmly and effectively * Attained the role of legal representative and able to make decisions on my own initiative

Graduated from university ahead of time by one year Supported myself through university by working as a private tutor Activities and Societies: University Youth Enterprise Union College Newspaper