juan lopez

Worked for one of the largest manufacturers of area rugs in South America. Responsible for implementing the introduction of a variety of new products to the American market. The fact that I have lived in the US for many years and have worked for many major companies was key to assisting the company in adapting and modifying their products to suit the American market. Participated in various trade shows namely those of Atlanta and High Point. Traveled extensively and established contacts with buyers at all levels, including those in the big chains.

Supervise and trained a 17 person customer service staff to cover 24 hours/7 days a week in a busy debit phone card bilingual call center maintained proper staff levels based on daily call volume reports. Responsible for monitoring the vital AS400 system that controlled over 330,000 calls daily. Company volume increased from about $3,000,000 to over $20,000,000 during my employment and I was able to maintain an above standard service level without increasing the number of customer service agents.

Self-employed: I formed my own company selling area rugs and other related accessories, primarily in the South Eastern states with contracts on various military bases in the region. Company deals not only in direct sales to customer but organizes shipments all over the country from Internet orders.

Export Sales Manager – 2000 to 2002 Mohawk Industries, Pembroke Park. FL Responsible for exports of existing products (carpets, rugs etc...) and the launch of new lines, such as bath mats, place mats, pillows, etc. … Main regions under my responsibility were Central America, The Caribbean and South America. Traveled extensively in all of these countries to meet current customers and potential customers such as Wal Mart, Sears and Liverpool. Represented Mohawk at all the markets in the United States – New York, Las Vegas, Atlanta, High Point and overseas – Heimtextil, Germany.

Export Sales Manager - 1997 to 1999 Beaulieu of America, Dalton GA Responsible for all world-wide exports including, in particular, in South America, Central America and the Caribbean. Implementation and introduction of a new market from low end products to high end products. Design of a marketing strategy to allow customers to build up their business and help the Company’s production capabilities. Coming from a Spanish speaking background and culture helped me to develop a trust with my clients thus securing future business and exceeding my budget expectations on a monthly basis.

Activities and Societies: President for two years at the student organization.

Activities and Societies: English.