José Saador Sánchez Valerio

Main Activities day by day • Support for North America and LATAM - Following up throught SN, email, chat and call. • Handle on Service Now tickets system • Handle on Siebel CRM + Jarvis & DART • Following up to IWO (internal work order), ER (exception request), WO (work order), CF (cross functional) • Management level for Approval some requisitions • Process & Procedures Policies • Following up throught KBO (knowledge basement operations) • Teach about trainings for the Operation Customer Service • Cross Conect, Standard Conect, Extend Conect (types of conncetions) • O365, Power BI, VISIO, Project, One Notes • Mobile and Desktop applicatios test (tester via clon and real applications before to production delivery

• Global Help Desk to Equinix around the world • Desktop Support Tier 2 • Service Now • Mobile Device Managment (MDM) • MFA PingID and PingOne • Mobile Application Management (MAM) • Experience integrating Intune with other Microsoft cloud services such as Azure Active Directory (AAD) • Microsoft Endpoint Manager (MEM) • O365 • One Drive & Share Point • Reimage through PXE SCCM and Autopilot • Zoom Rooms Conference support, Audio/Visual (A/V)

• Service Desk to costumer, California, USA. • Troubleshooting Level 1 • Microsoft Office 365 • Share Point and One Drive • MFA Okta Authenticator • Global Protect VPN • Citrix Workspace • Active Directory • Windows issues 7, 10, 11 version • Apps and Desktop programs

• IT management and customer service • Tickets follow-up • Fixed assets inventory, responsive letters, application of corporate IT policies • Reports to IT Manager at Kentucky, USA • Projects follow-up and new projects • Quotes and Purchases Order - ERP PLEX • Dealing and follow-up with suppliers • Management and planning to maintenance Data Center Room

• IT management and customer service • Fixed assets inventory, responsive letters, application of corporate IT policies • KPIs, reports to Manager and Director • Microsoft Office 365 and licenses. • Map Network Drive • Setting LAN, WAN, VLAN, DHCP and Static protocols. • Network management, Ethernet, Wi-Fi, VPN and P2P. • Setting switches, routers, access point; Cisco, Ubiquiti, TP-link • Management of ERP System L1 (functions and user accounts); SAP. • CCTV and Biometrics checks • Setting Printers and Thermal printers (Zebra, TOSHIBA). • Handheld scanners, Interemec, Symbol, Zebra, Motorola. • Dealing and attention with suppliers • Tickets follow-up help desk L1 and L2

• Attention of reports on site and carre in, attention of SLA's. • Integration of devices or spare parts, cloning or loading images into equipment for customer requests. • Attention to users, preventive and corrective and migrations. • Documentation of incidents and solutions. • Delegate compliance with controls among the personnel in charge.

Electrical assembler, assemblies and subassemblies, electrical and electronic harnesses and controls for aircraft cabins.