Juan Miguel R.

Helping build and run the most amazing products and services in the planet for SMB's. Responsible for all operational aspects of Online Products and Services @ Sage, including Service Architecture, Service Security, Service Operations and Continuous Delivery. Also responsible for Systems of Engagement for customers and partners, including Communities, Service, Knowledge and Learning systems, and Release Management.

Since October 2015 I am interim EVP of Product Delivery for NA, managing all Product Management and Product Development resources in North America, with accountability for the whole regional product portfolio of the $800M NA subsidiary of Sage Group Plc.

Member of the North America Executive Team reporting to the CEO with responsability for all systems and infrastructure for the North America subsidiary of The Sage Group, Plc, a British FTSE 100 publicly listed software company. Also responsibility for global shared IT services. Yearly budget responsibility of $50M operational expenses, $7M of capex and 160 headcount. Some accomplishments: - Rollout of SAP Business Suite to all North America divisions, including CRM, ECC, HCM, Payroll, BI and portals - Rollout of SuccessFactors Cloud Talent Management suite to North America in a hybrid business process deployment model with SAP Core HCM on-premise. - Consolidation of all 1200 support center agents across North America into a single virtual Cisco Contact Center Enterprise platform - In partnership with marketing, consolidation of all web sites and assets into a single CMS system. This platform then served as the building block to do the same across the rest of Sage Group - Consolidated all emails platforms globally (14000 employees) into a single highly available Exchange on-premise infrastructure in North America, which was then migrated to Office 365. - Created and executed a geographically dispersed datacenter strategy to provide high availability and disaster recovery to enterprise services - Created and executed an Enterprise Collaboration services strategy called "Get Connected", deploying Cisco Unified Communications to all North America employees, including Telepresence across all campuses and WebEx Enterprise Suite. This included a migration to full SIP services for communications optimizations, which allowed us to reduce communication spend by 50% yearly.

Reporting to the CFO, responsible for the global Information Technology Organization including the strategy, design, development, and ongoing improvement of information systems, telecommunications, operations and application support. Lead a team of 60 people supporting 33 locations across NA, EMEA and APAC regions. Budget ownership of $12 million, managing IT vendor negotiations on a worldwide basis for the procurement, technical implementation, project management, application management and other IT hardware and software solutions to provide infrastructure technology implementations that solve business challenges. - Restructured IT Organization, resulting in a reduction of IT operating expenses by US$2M. - Negotiated cell phone plans in NA to drive savings on an annualized basis of over $700K - Setup global partnerships with strategic hardware vendors to leverage worldwide pricing and discounts for the company - Designed and implemented a SOX compliance framework for IS that resulted in remediation of over 30 deficiencies and significant deficiencies in IT operations and applications, contributing to remediation of 1 material weakness for the company - Consolidation of seven North America datacenters into a single consolidated highly virtualized datacenter, resulting in considerable savings for the company, and avoiding over $1.5M of capital expenditure - Negotiated and signed a VMWare ELA agreement to execute on consolidation and virtualization strategy for the company, with 52% savings to the company - Implemented a lean IT PMO based on best practices for communication and project management Initiated project for Cisco VoIP infrastructure on a worldwide basis for common communications platform, to drive costs down in a highly dispersed user community - Developed a number of blueprints for corporate Standard Operating Platforms (SOP) in branch offices and consolidated datacenters