Joshua M.
Operations Manager @ Octopus Energy
About
Results-driven professional with 15+ years of experience in digital product ownership, business analysis, and customer experience leadership in call centers. Skilled in Agile methodologies, process optimization, and data-driven decision-making, I specialize in translating business needs into innovative digital solutions that enhance efficiency and customer satisfaction. With expertise in CX strategy, change management, and cross-functional collaboration, I lead enterprise initiatives, streamline operations, and drive digital transformation. Passionate about leveraging technology to deliver impactful, user-centric solutions, I thrive in fast-paced, dynamic environments. Let’s connect to discuss product strategy, digital innovation, or CX leadership!
United States
Houston
Utilities
Web Strategy, Marketing Technology, Customer Segmentation Strategy, Google Analytics, Customer Journeys, Digital Channels, Online Retail, Call Center Administration, E-commerce Optimization, Data Quality, Business Operations, Business Process, Customer Data, Renewal Retention, Customer Onboarding, Customer Insight, Churn Management, Team Collaboration, Customer Reviews, Call Routing
Experience
Operations Manager
Octopus Energy
United States
Market Operations
BKV Energy
Houston, Texas, United States
Retail Operations
NextEra Energy, Inc.
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ExxonMobil
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(Inactive profile) Endurance Group is Newfold Digital
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Customer Service Manager
Hostgator.com
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Support Supervisor
Hostgator.com
Houston, Texas Area
Education
Western Michigan University
Computer Science
Joshua M.'s Contact Information
Phone
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