jamie firth

Responsible for defining the organisation's approach to preproduction environment provisioning. Responsible for providing guidance and input into technical solutions to ensure Service considerations were made by Solution Managers and Design Authority. Responsible for securing approx. £6m of investment in Service Introduction's OAT environments through production of Business Cases, gaining subsequent sign off from IT board and taking accountability for successful delivery..

Responsible for weekly reviews of the forward change schedule, challenging planned change activity (clash management etc.) and producing dashboards to articulate the overall change risk profile to senior IT stakeholders.

Responsible for producing the Migration and Cutover Test Strategy and the subsequent the Detailed Non-Functional Test Plans for a Global FX bank processing up to $8 Trillion a day in FX trades. Working as part of the programme management team, managing senior client stakeholders to secure strong engagement for the testing solution. Leading collaborative working with other areas within Architecture, Application Delivery, Infrastructure Delivery to ensure that all solutions are interlocked with the Test plans.

A member of the IT Service Availability senior management team with specific responsibility for Risk and Operational Acceptance Testing. Helped to shape the organization’s Service Transition strategy. Responsible for introducing and embedding the concept of Operational Acceptance Testing and Service Protection Minimum Standards into Lloyds Banking Group, influencing senior stakeholders, defining and owning policy and standards. Responsible for day to day management of the Operational Acceptance Test team and accountable for re-engineering the Service Introduction process through LEAN interventions.

Managed the central Test Environment team during the delivery of the merger of Halifax and Bank of Scotland. Managing external suppliers, third parties and internal teams to deliver highly available end to end environments to support the delivery of one of Europe's biggest integration programmes.

Accountable for the Release Acceptance team and a team of OAT managers. Responsible for the department investment plan, strategy, policy and SLAs. Represented all aspects of the team to stakeholders within the Corporate and Group divisions, specifically acting as a single point of contact to address issues and concerns between the team, stakeholders and customers. Provided risk-based advice and guidance on the readiness of change, to senior stakeholders across IT Service, Group Technology and Divisional IT including Change Management, Service Owners and Infrastructure providers. Ensured risk was identified, communicated to the appropriate stakeholders and, where possible, mitigated. Involved acting in the Retail Lead Change Manager role for an extended period. Helped to introduced the concept of Minimum Standards for Change to Service and linked this to ongoing Service Risk reporting.

Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities – and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back and have made a number of commitments to help Britain prosper. Above all, we are putting customers first.

Achieved a 2:1 Honours Degree and Ph.D in Microbioogy