jerome fontanilla

technical manager - infrastructure

About

Dependable and accomplished IT professional with over 20 years of extensive experience in systems design, development, implementation, administration and operations. Strong skills in managing and leading technical support teams which includes people development and SLA management. Contributed in the IT success of several large Organizations in different industries such as Telecom, Retail and Insurance. Headed ISO 27001 initiative in a leading IT company and contributed in reaching CMMi level 5. Knowledgeable in IT service operations, service design and service strategy with ITIL certification (SO, OSA). Considered expert by peers, resourceful, persistent and values team efforts.

Country

australia

City

melbourne

Industry

information technology and services

Skill

pl/sql, oracle, unix, oracle applications, unix shell scripting, oracle forms, shell scripting, data migration, integration, sql, oracle reports, oracle e business suite, solution architecture, sdlc, itil, unix operating systems, siebel, oracle sql, oracle retail, oracle rdbms, oracle crm, oracle discoverer, siebel 8, siebel order management, itil operational support and analysis, requirements analysis, business requirements, oracle database, pro*c, siebel tools, retek, oracle designer, siebel loyalty, siebel system administration, siebel product administration, siebel application administration, itil v3 foundations certified, itil service operations, siebel crm, technical architecture, requirements gathering, software development

Experience

technical manager - infrastructure

logic information systems

2017-9 - Present · 9 yrs 1 mo

Manages teams of DBA and System Administrators based in different global offices- India, Pakistan and Thailand. Works as SME for different Infrastructure needs such as performance tuning, System Infrastructure build and Infrastructure Support. Presents infrastructure solutions and helps clients to identify, analyze and fix infrastructure issues and concerns.

consultant

logic information systems

2015-7 - 2017-8 · 2 yrs 2 mos

Worked as an Infrastructure Consultant focusing on DBA and Systems Administration tasks rendered to clients. Led a team of DBA several times for various projects and helped the project achieve success in implementation and infrastructure support. Build and maintain different versions of Oracle Retail Infrastructure and apply necessary patches as per clients’ requirements as part of implementation or support projects.

senior systems engineer

wataniya telecom

2006-6 - 2015-7 · 9 yrs 2 mos

Main person for systems design and development for Oracle CRM customization and integration projects in E-Business Suite. Worked as L1 and L2 Production Support for Oracle Applications 11i and Siebel CRM systems focusing on Siebel Loyalty and Retail (eCommunications), tending to incident reports, SR and development of patches and CR. Designs and develop several SQL, PL/SQL and UNIX scripts to enhance systems performance and for further systems automation. Design and develop Oracle Forms and Oracle Discoverer Reports as per business requirements. Also takes the role of System and Product Administrator of Siebel CRM used by Retail/Sales and partners.

senior team lead and associate manager

accenture

2003-1 - 2006-6 · 3 yrs 6 mos

Managed a team of DBA and System administrators that set-up and maintains Oracle Retail (Retek)infrastructure such as RMS, ReSA, RDW, RCOM, RPAS, ARI, RETL and others. Maintained SLA for clients’ technical environments and OLA for system development teams. Took the role of the main technical architect/ DBA tasked in assessing and maintaining Oracle Retail (Retek) projects’ infrastructure needs and oversee overall technical capability in all stages of SDLC. Took the role of technical/Infrastructure support lead for Oracle Retail (Retek) Project. Set-up and maintain various Oracle Retail environments such as RMS, ReSA, RDW, RCOM, RPAS, ARI, RETL. Handled code migration of Oracle Forms, Reports, PL/SQL, SQL and Pro C for base, customization, integration and production support; aided analysts in debugging code errors. Worked as DBA for all Retek infrastructure on Oracle DB. Install and configures various application software necessary for Oracle Retail Development and support such as Oracle Forms, Oracle Reports, Unix clients/emulators and others.

systems analyst and team lead

pan pacific computer center

1998-7 - 2003-1 · 4 yrs 7 mos

Spearheaded a team of Programmers that develop application software systems in Oracle RDBMS platform for company clients. Provided technical design via Oracle Designer 2000 that will be used by programmers for Oracle form and Oracle Reports development Evaluated SQL, PL/SQL and all other codes for standard adherence and code efficiency. Coordinated directly to clients in all phases of System development. Involved in the development of different Oracle Forms, Reports, SQL, PL/SQL and clipper modules as required by the client and project. Also provided technical support on Production Environment. Involved in Y2K conversion and migration of legacy systems to Oracle.