Joao Carlos Lenz

KAM Medeweker bij GOM Schoonhouden @ Gom Schoonhouden

About

Skills Efficient Problem Solving Skills Effective Communication Skills Expert In Delegating Tasks Mediator Reward Achievements Integrity - Lead by example Respects Team Members Positive Attitude Decisive Innovative Multi-Language Speaker Hobbies Soccer Beach Volleyball Guitar Player Achievements Competent Communicator Certified at Toastmasters International Professional Scrum Master

Country

Netherlands

City

Dordrecht

Industry

Education Management

Skill

Teamwork, Networking, Management, Customer Service, Team Leadership, Cross-cultural Communication Skills, Foreign Languages, Interpersonal Communication, Italian, Spanish, Toastmasters, Computer Hardware, IT Service Management, HP, Cisco Technologies, Data Center, CCNA, Project Management, Outsourcing, ITIL

Experience

KAM Medeweker bij GOM Schoonhouden

Gom Schoonhouden

2026-4 - Present · 6 mos

Schiedam

Rayonleider at GOM Zorg

Gom Zorg

2022-5 - Present · 4 yrs 5 mos

Schiedam, South Holland, Netherlands

Head of Customer Support

BIMachine

2020-7 - 2022-2 · 1 yr 8 mos

Lajeado, Rio Grande do Sul, Brasil

Provide technical leadership to teammates through coaching and mentorship. Maintain high standards of software quality within the team by establishing good practices and habits. Identify and encourage areas for growth and improvement within the team. Collaborate with software developers, business analysts, and software architects to plan, design, develop, test, and maintain web- and desktop-based business applications. Assist in the collection and documentation of user's requirements. of user stories, Prepare reports, manuals, and other documentation on the status, operation, and maintenance of software. Participate in peer-reviews of solutions to application issues. Analyze and resolve technical and application problems. Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties. First Level Escalation Contact

Credit Manager Support Team Leader

Visma - Onguard

2018-3 - 2020-4 · 2 yrs 2 mos

Amsterdam Area, Netherlands and Zaltbommel, Netherlands

Set up clear standards and procedures of development Introduce clear instructions on a daily basis Prevent issues from arising and seek new business opportunities Motivate the team and create a good atmosphere for constructive feedback Work on team building and foster good communication between team members Track progress Create and introduce reports Onboard new members Ensure that the team has appropriate technical competencies

Competent Communicator

Toastmasters International

2013-7 - 2020-4 · 6 yrs 10 mos

Amsterdam Area, Netherlands

European Portuguese Teacher

VolksUniversiteit Alkmaar

2018-9 - 2019-7 · 11 mos

Alkmaar, North Holland, Netherlands

Portuguese Teacher Sep 2018 - Jul 2019 VolksUniversiteit Alkmaar Teaching European Portuguese at VolksUniversiteit Alkmaar - Netherland

Entrepreneur at Petit Brazil Food Truck and Catering Services.

Petit Brazil Food Truck and Catering Services.

2017-1 - 2017-12 · 1 yr

Amsterdam, North Holland, Netherlands

Entrepreneur at Petit Brazil Food Truck and Catering Services.

Network Specialist and Iberian Network Support Team Leader

Hewlett Packard Enterprise

2008-3 - 2016-7 · 8 yrs 5 mos

Amstelveen, North Holland, Netherlands

Network Support Engineer Iberian Network Support Team Leader Employee Performance Management Coach

Inside Sales Representative

General Electric - Access Graphics

2005-7 - 2008-3 · 2 yrs 9 mos

Amstelveen, North Holland, Netherlands

Communicating with customers, making outbound calls to potential customers, and following up on leads. Understanding customers' needs and identifying sales opportunities. Answering potential customers' questions and sending additional information per email. Keeping up with product and service information and updates. Creating and maintaining a database of current and potential customers. Explaining and demonstrating features of products and services. Staying informed about competing products and services. Upselling products and services. Researching and qualifying new leads. Closing sales and achieving sales targets.

Network Engineeer

Hewlett Packard Enterprise

1999-4 - 2005-7 · 6 yrs 4 mos

Hewlett Packard International, Amsterdam Wide Area Network (WAN) Specialist. Network Specialist: WAN (IDSN, DSL, VPN…). Net-Server Senior Engineer, HP Solution Center. Technical Qualification (24X7 shift). Monitoring and Assistance to Hewlett-Packard onsite engineers. HP Network Peripherals Solution Department. Support Engineer - English, Italian, Spanish and Portuguese. Coach of Jet Direct Print Servers, Milan, Italy. Supervisor of Jet Direct Department, Milan, Italy