João Victor Coradin Scherer

Act as one of the responsible professionals for supporting and coordinating a team of technicians allocated within the headquarters of Vale S.A., a global mining company and the leading player in Brazil’s mining sector, with large-scale operations such as the S11D project. Provide operational support and service assistance both to Vale S.A. and to field technicians, supporting daily activities, demand follow-up, issue resolution, and ensuring service continuity. Work closely with the operation to align client needs, technical teams, and internal processes.

Previously worked at Tua Case and later returned with the objective of gaining deeper experience in process management and improving my skills in sales operations. My main goal was to implement the Customer Success function within the company. Although the process was fully manual, the implementation was successful, contributing to a reduction in churn, increased customer repurchase rates, and improved customer satisfaction levels.

Acted in client prospecting and B2B sales, with a focus on building and maintaining strong customer relationships. Responsibilities included CRM management and leading Customer Success processes, ensuring close follow-up at each stage to support customer satisfaction and retention.

Gained experience in customer relationship management and developed sales and persuasion skills. Responsibilities included direct B2C sales and providing after-sales support.

Gained experience in calibration activities, working with both conventional measurement instruments and optical systems, ensuring equipment accuracy and reliability.

Sales and Customer Service | Electronic Maintenance

During my Commercial Management degree, I am building a solid foundation in sales strategies, marketing, negotiation, and commercial team management. I am developing skills in market data analysis, identifying business opportunities, and creating action plans to achieve sales targets. In addition, I am strengthening abilities in communication, leadership, and decision-making, which are essential in commercial environments. Applications in the Job Market: This academic background prepares me to work across different commercial areas, including sales, marketing, customer service, account management, and business development. My goal is to contribute to company growth by supporting revenue generation, customer base expansion, and brand strengthening.