João Pedro Parreira Guerra

Manages team of 19 logistics specialists across the U.S., Mexico and Canada, including both direct employees and contractors. Oversees all aspects of hiring, onboarding, training, development, and succession planning. Manage end-to-end logistics operations across 33 warehouses/plants and 12+ tolling partners in the US, CA and MX. Utilizes ERP systems and Power BI to monitor KPIs, streamline daily operations, and drive continuous improvement. Oversees an average monthly outbound volume of 40M+ tons and 4,400+ orders. Achieved $2.4M+ in annual freight savings (2024) through ERP-driven LTL/FTL optimization and maintained a 90%+ on-time delivery rate for over 14+ consecutive months. Leads cross-functional collaboration with Procurement, Customer Service, and external vendors to resolve challenges and identify efficiencies. Key projects include: - $11B M&M (former DuPont) integration: UAT, training, go-live, Hypercare. - SAP S/4HANA and e2open TMS 2.0 migrations. - U.S. Network Optimization: reduced warehouse footprint, targeting $10M in savings. - VAMAC warehouse launch: process design, 3PL training, and carrier management. Manage North America freight claims, recovering $200K–$300K annually. SAP S/4HANA and BluJay TMS Super User, overseeing operations, reporting, and training. Manages Quality Notification (QN) for North America, maintaining <0.5% QN rate across 65+ monthly incidents. Supports ISO 9001 and IATF 16949 audits and manages the Global Revenue Recognition for 29 entities. Regularly presents logistics performance and strategic initiatives to leadership, aligning operations with business goals.

Managed end-to-end logistics operations across seven warehouses in five U.S. states, ensuring seamless internal and external order fulfillment. Oversaw transportation activities including tendering, carrier coordination, rate approvals, and expedited shipments using BluJay TMS. Maintained operational accuracy and visibility through SAP S/4HANA reporting and issue resolution. Supported North America Quality Notifications (QNs) by assisting with documentation and preparing weekly damage review reports, contributing to improved incident tracking and resolution. Recovered over $300K in freight claims across North America by leveraging EZ Claims. Led the full claims lifecycle; filing, price negotiation, mitigation, closure, and reporting, ensuring financial recovery and process accountability.

Managed facilities operations across 8 key accounts in Illinois, Wisconsin, and Ohio, delivering multilingual support and ensuring efficiency. Utilized SBM’s software for data analysis, operational tracking, and performance reporting. Conducted quality audits aligned with customer KPIs to maintain compliance and drive continuous improvement. Key accounts included S.C. Johnson, Procter & Gamble, GE Healthcare (3 sites), Abbott (2 sites), and Horizon Pharmaceuticals.

Investigated and resolved inventory exceptions, including short and over-shipped orders, across multiple customer accounts, successfully recovering $3.1 million in discrepancies. Collaborated closely with customers and external suppliers to manage service requests, issue orders, and process receiving documentation, ensuring accuracy and timely resolution. Led training sessions for the customer service team on a newly implemented exceptions handling process, improving team efficiency and consistency. Applied 5S methodology to the exceptions area, enhancing organization and operational flow. Analyzed WMS data to identify trends and proactively escalated critical issues to management. Supported inventory control and process improvement initiatives, contributing to broader project management efforts and operational excellence.

Managed a team of 12 warehouse associates and 1 team lead across two shifts, overseeing receiving, storage, inventory control, and shipping operations. Led onboarding and training efforts, certifying six operators on stand-up, reach, and clamp trucks as a Forklift Certified Trainer. Managed domestic and international shipments from AWS Data Centers across the U.S., Australia, South America, Asia, and Europe. Oversaw 20+ weekly high-security armored shipments and 500+ assets—including server racks, mixed pallets, and network gear via DB Schenker and Crane Worldwide Logistics. Maintained inventory across 2,000+ locations, receiving over 7,500 assets within the first nine months of startup operations. Designed and implemented inbound/outbound processes, warehouse layouts, and conveyor systems. Developed SOPs and led 5S initiatives to enhance safety, efficiency, and organization. Contributed to the development of internal warehouse software (eVeridis) and resolved SLA issues using AWS ticketing systems. Coordinated with AWS FA Lab personnel to ensure material alignment and operational continuity. Managed procurement activities with vendors such as Grainger, Global Industrial, Uline, and Amazon. Facilitated material exchanges between Jabil and DB Schenker and coordinated compliant recycling efforts with local partner COHEN.

Managed a team of 80–100 multilingual warehouse associates across inbound and outbound operations, ensuring efficient labor distribution, quality control, and daily KPI reporting. Provided hands-on support to pick/pack teams, troubleshooting order-related issues and removing workflow barriers to maintain productivity. Performed dock clerk duties, including trailer management, dock door assignments, purchase order processing, and inventory control. Resolved receiving process issues to ensure smooth and accurate inbound operations. Supervised SRAP operations, directing 10 forklift drivers and 30 associates responsible for inventory replenishment in pallet racking and floor locations. Executed ICQA responsibilities, conducting inventory cycle counts and ensuring stock accuracy and compliance with quality standards.

Managed a team of 80–100 multilingual warehouse associates, overseeing daily operations, team performance, payroll, onboarding, and training to ensure workforce readiness and compliance. Directed staffing distribution, issue resolution, and performance reporting, providing daily updates to senior leadership. Provided translation support across meetings and operational functions to ensure clear, inclusive communication. Trained and executed inbound warehouse functions including receiving, inventory preparation, shipping, and dock management. Also trained and performed outbound operations such as picking and packing to meet fulfillment standards. Led problem-solving efforts across Inbound, Outbound, and ICQA departments, ensuring operational continuity and efficiency. Managed vendor removals and customer returns, maintaining service quality and compliance with return protocols.

Led 15–20 associates in daily store operations, overseeing onboarding and training. Managed weekly scheduling for all associates, balancing labor needs with business demands. Implemented barista certification programs and coordinated in-store customer degustation. Oversaw payroll and attendance tracking.