João Eduardo Lemos Dalmolin

Santander Responsible for the support team, collaborating with business analysts and stakeholders to understand project requirements, providing ongoing support and maintenance for applications, as well as implementing updates and improvements as necessary. Unilever Responsible for gathering requirements and designing solutions for the Accenture Cloud Trade Promotion Management (TPM) applications, configuring them according to business processes, while supporting operations in Brazil and maintaining communication with the team in India for daily reporting, applying Salesforce knowledge to perform functional activities.

Deloitte Assets Implementation of Salesforce within Deloitte’s Salesforce Practice to register employees in the system, manage allocations and certifications, create a community, and establish the gamification process for the Practice. Bradesco Analysis and monitoring of campaigns through Salesforce Marketing Cloud. Claro Responsible for the creation of screens and prototypes for the customer journey within Salesforce using Adobe Creative Cloud – Adobe XD. BR Distribuidora Data migration to Salesforce utilizing the Data Loader tool, as well as the preparation and management of Excel spreadsheets for data loading into Salesforce. Johnson & Johnson Accountable for testing the requirements developed in Salesforce and assessing whether the implementation aligned with the initial plans set by the development team.

Internship in the Quality department with the objective of ensuring and maintaining the quality of materials supplied by vendors. Utilization of the PDCA methodology for problem resolution and analysis.

Academic work conducted in collaboration with Facamp and Heineken in the field of Trade Marketing. The objective of the work was to map the Trade Marketing area, propose improvements, and implement the proposed improvements within the area, utilizing the BPMN (Business Process Model and Notation) methodology.

Work undertaken in collaboration with Unilever with the objective of developing a packaging project for the Food Solutions category (powdered meat seasoning). Throughout the project, extensive market research was conducted, along with the evaluation of optimal materials for packaging, cost analysis, and consideration of logistical and storage factors.

Project conducted in collaboration with Facamp and Brasil Kirin in the field of Trade Marketing. The objective of the project was to map the Trade Marketing area and identify potential improvements through the use of the Business Process Model and Notation (BPMN) tool.