Joseph Cho

The virtues of good wallpaper lies in its variety and its ability to conjure up different moods in a room. The combination of colour and pattern in a pleasing design will lift the spirits, a beautiful paper will give pleasure every time you enter a room. + ArtWall supply wallcoverings and window blinds to architects, interior designers, curtain specialists and retailers. • Achieved annual sales performance over $350K for 4 consecutive years • Source, negotiate and secure long term business partnerships across Asia (Indonesia, Malaysia and South Korea) • Actively engage with businesses (interior designers, contractors) and retail customers to market new product launches and generate sales • Cultivate and maintain professional relationships with local business owners, boost return sales by 20% year on year • Plan and coordinate with logistics partners (DHL, FedEx, TNT, UPS) to ensure timely deliveries and high service satisfaction - Devise social media marketing on Google Ads and Meta, develop marketing brochures and created quick access product viewings on Dropbox • Prepare quotations, issue invoices, submit orders and handle all business accounting related activities Supervise and ensure workers follow workplace safety protocols when installing products on-site

IT Risk Security Assessment Consultant • Risk assessment on application restrictions, unauthorised disclosures to offshore Business and IT support users and other forms of data leakage prevention • Hosted meetings with all stakeholders to discuss offshoring business application requests, potential risks and provide findings from test reports for decision making • Performed all application requests as an end-to-end project management and responsible to see through till approval and delivery

Business Support • Act as the first point of escalation and single point of contact for communicating operational issues and solutions • Independent investigation, analysis, response and management of complex issues or complaints • Extensive communication and activity coordination with multiple technical support teams, operations teams and business stakeholders • Report and escalate issues effectively, communicating information to applicable teams to ensure constant delivery of improvements in processes and support • Identify opportunities for improvements to support processes across operations • Assist in the creation, maintenance and security controls of department intranet and SharePoint. Acts as a technical mentor for staff Strategy & Planning • Design, develop and implement reporting tools and analysis to support senior management and executive decision making • Collaborated with various operations teams, technology teams during development, testing and support of the Client On-Boarding Dashboard tool • Support internal QA testing by collaborating with test leads to create appropriate documentations guides and test scripts and addressing issues discovered during the testing process • Identify and maximise opportunities to use information and technology to create solutions such as VBA macros to improve business processes Client On-Boarding • Perform KYC and Client Due Diligence checks on new account opening raised by Singapore Private Bankers and the PBEs. • Perform documentation checks on new account opening raised for Singapore and Hong Kong Booking Centre. • Perform client static data input for new account creation for Bankers booking in Singapore Booking Centre & Hong Kong Booking Centre. Client Reporting • Performed reconciliation of new strategic client reporting statements to ensure that all documentation accurately reflects the current status of changes and outstanding issues reported in a timely manner

Human Resource and Financial Systems Department • Worked closely with HR Process owners in gathering business requirements and drafting process flows using swim-lane diagrams. Details of the processes discussed were documented comprehensively • Analysed, reviewed and presented the feasibility use of PeopleSoft v9.0 features to capture business needs as oppose to heavily customising existing software • Reviewed Securing PeopleSoft Applications documentations and its new functionalities and how can they be implemented to meet firm security standards for deployment of internet facing applications

Information Systems Support • Assisted and provided technical support in a server migration project as a testing specialist • Answered day-to-day network operation enquiries, performed system checks, health monitoring, analyzed error logs and provided troubleshooting duties onsite or remotely • Analysed network security threats and implemented measures to protect the network