
joy wei
About
With my background as a Chinese-born Canadian and my 7+ years client service experience in various industries from both countries, I strive to serve as a bridge between a company and its customer, working to resolve issues quickly to keep the customers happy.
china
shanghai
public relations and communications
business management, marketing strategy, social media marketing, business development, people skill, team leadership, event planning, sponsorship, strategic communications, communication skills, public speaking, adobe creative suite, graphic design, photography and photo retouch, social media
Experience

general manager and founder
dots gift boutique
* Built business from zero and generated CAD$260k sales in 1st year of business with average of 7% yearly growth in the next two years. Toronto Best Gift Shop in 2015 by Trip Advisor. * Organized and updated the out of business lender procedure that was later adopted as the model for the division. * Ensured accurate and efficiency communication to the customer of essential information impacting the operation, maintenance and support. * Handled international supplier relations within the industry to keep business motivated and continually to provide excellent service.

event project manager
oe entertainment
* Managed event logistics, which included site selection, meeting space allocation, registration, marketing plans, staffing, equipment needs, permitting, timelines and sponsorship. * Event risk prediction and emergency problem solving. Listed out all possibility of risk and be prepared to solve a variety of problems ahead and during the events. * created and managed 37k conference budget, fundraising initiatives, developed workshop ideas, contacted and secured speaker/presenters. * participated in Key project: “2012 DeYunShe world tour-Toronto” and “Character color lecture, JinJinSeDao-by LeJia”

client service representative
jurlique
* Provide operational support effectively ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction. * Increase customer loyalty through consistent and prompt service. * Trusted by management to handle sensitive clients and assist in formulating and implementing resolution in an urgent manner. * Trained all new brand partners with product knowledge and brand history.

brand ambassador
holt renfrew

content developer
acf magazine
Project planning and execute. Communicate with photographer, editor and sponsor team. Graphic and layout design. Magazine printing process.

event coordinator
ryerson students' union
* New student orientation and frosh week. * Booth and promotion preparation. * Event host and lead the atmosphere. * Member sign up, process, answer questions and provide helps/

administrative office assistant
hailu oil extraction equipment manufacturer
* Reply business correspondence e-mail on daily base. Keep communication with all countries that produce oil, spread the word and expand the market. * Translate from English to Chinese and vice versa, include professional manufacturing menu, notices and legal documents. * Welcoming visitors from all over the world, provide tour guide and simultaneous interpretation service. * Validate all question are answered accurately and efficiency.

2d and 3d designer assistant
luxun academy of fine art
The Art Engineering Company of LuXun Academy of Fine Art Assisting designers for editing and rendering 3D design works in 3D Max, AutoCAD and 2D works in Photoshop and Illustrator. Project mainly focus on museums and urban planning.
Education
ryerson university
ryerson university
photography
joy wei's Contact Information
Phone
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