Joyce (Yi Tzu) Chiu

- Innovation Project Management: Provide hands-on support to plan, manage and deliver innovation activities, ensuring alignment with Ministry of Environment's operational priorities and project workflows. - Knowledge Sharing and Storytelling: Capture and translate innovation experiences into clear, accessible knowledge products that support learning, peer exchange and external engagement. - Pilot to Policy Design: Apply policy pilot project approach supported by systematic data collection, processing and analytics. Utilize qualitative and quantitative data analysis to track progress, assess outcomes and impact, generate actionable insights and capture lessons learned. Leverage data-driven evidence to inform adaptive management, strengthen decision-making and guide the refinement and potential scaling of innovation activities. - Project Management & Team Leadership: Directed policy design projects by managing timelines, deliverables, and client communications, while proactively planning tasks and guiding 2 team members to ensure strategic alignment and successful execution.

- Developed a reusable container circular service logistics and incentive system with defined workflows and scalable deployment, leading a 4-month planning and budget phase with a 5-member team, followed by a 3-month pilot study involving 19 restaurant partners and NTU Sustainability Office - Formalized collaboration agreements and standardized SOP to ensure long-term adaptation across diverse implementation contexts with support of Ministry of Environment - Developed Taiwan’s first systematic green engineering curriculum with 16 educational modules , integrating interdisciplinary content across environmental science, Circular Economy, Green Manufacturing Technology/Supply Chain, Life Cycle Assessment (LCA) method, and sustainability policies and practices - Designed and structured modules with design thinking method to enhance curriculum usability, accessibility, and cross-sector engagement for academic and professional domains - Invited speaker at the GREENIE Conference to share expertise on Circular Economy implementation - Developed funding proposals and aligned budget planning with strategic event requirements and resource needs

The Dajia Mazu Pilgrimage is Taiwan’s largest religious procession, attracting hundreds of thousands of participants annually. Recognized globally as one of the top three religious festivals, it is a nine-day, eight-night journey (April 17–26, 2026) covering 340 kilometers across Taichung, Changhua, Yunlin, and Chiayi. The event not only embodies deep cultural and spiritual traditions but also creates opportunities for community engagement and sustainable practices. - Circular Container Systems Design Spearheaded the design and optimization of reusable container workflows, co-developing gamified point systems and incentive mechanisms to encourage sustainable participation during large-scale events. - Community & Business Partnerships Negotiated and coordinated collaborations with local friendly businesses during the Dajia Mazu Pilgrimage, fostering grassroots involvement and strengthening networks that support circular economy initiatives. - Volunteer Training & Stakeholder Engagement Developed and delivered training programs, management protocols, and briefing sessions for over 150 volunteers and 10+ stakeholders, ensuring clarity, inclusivity, and effective communication across diverse audiences.

Distinguished among 74 competing proposals, received 2nd Place and the Youth Changemaker Award in Taipei City Public Policy Innovation Challenge Proposal Topic: Inclusive and Just Urban Living Urban living is not merely about having a roof overhead; it encompasses community support, physical and mental safety, and inter-generational harmony. Cities must consider how public space design, rental and housing systems, and the allocation of community service resources can ensure that citizens of all ages, genders, and identities enjoy secure and dignified living conditions.

- Contributed to impact investment and social procurement projects (Investing Power & Buying Power), collaborating with public sectors, SMEs, investors, and purpose-driven organizations to advance SDGs and sustainable business transformation. - Authored a comprehensive 35-page Social Innovation Procurement Report by analyzing 20,000+ datasets via Power BI, providing critical metrics on purchasing behavior and impact performance. - Conducted policy, market, and industry research using quantitative and qualitative methods, advising on business, operational, and impact strategies to foster resources and foster cross-sector collaboration - Provided sustainable development and strategic advisory support to social innovation organizations, guiding their business model evolution, strategic planning, and resource alignment for next-stage growth - Co-Executed large-scale event planning and stakeholder engagement efforts, including a 100+ attendee award ceremony with 10 partner organizations and the curation of PopUp Asia exhibition, facilitated social innovation organizations visibility and collaboration - Spearheaded knowledge publication by editing the department’s 10-year retrospective manuscript (Deliver Impact Through Social Innovation, ISBN：978-626-98221-1-9), outlining collaboration models across sectors

- Desk Research: Conducted research on future behaviors & cloud service innovation in Metaverse workspace/financial digital service redesign (website/app) user experiences - Inclusive Design Workshops: Assisted with workshop preparation and day-of process - Insight Generation: Integrated qualitative data (in-depth user interviews, expert interviews, and client insight generation workshop) to produce persona journey maps - Design System: Applied an Agile approach, conducted weekly user testing in 2 months, built a 1000+ Figma design components management structure on Zerohight for client's management

- Integrated sociological and anthropological field methods into consumer insight strategies, conducting diary studies, phone interviews, and thick data analysis to inform product innovation in skincare and high-end beer markets - Supported co-creation workshop design and focus group facilitation across 5 cities, collaborating with an agency to recruit and filter over 100 participants for strategic consumer segmentation - Analyzed 2,000+ survey responses and 70+ ethnographic cases to identify regional consumption patterns, enabling strategists to refine market positioning and channel strategies

Outcome: National Round Top 7 Duration: 6 months (from regional to national round) - Conducted research with 2 team members on re-designing L’Oréal skincare products consumer experiences and business models’ sustainability, integrated behaviors of tracking health data through digital devices, brainstormed 3-page proposal, and presented 10-min presentation in regional round - Organized project timetable, weekly meeting outline and project progress - Collected data (case studies, existing data, expert interview, user self-reported diary, user in-depth interview, questionnaire), identified persona segmentation, pinpointed user needs of precise skincare set - Collaborated with 1 mentor, a product prototype designer, an engineer with proposal practicality and product design, presented a 20-min presentation to L’Oréal’s chief officers

- Led a five-member team to develop a sustainable tourism proposal in collaboration with a local hospitality stakeholder (LDC Hotels), integrating community engagement and strategic planning - Applied anthropological research methods—including fieldwork, empathy workshops, and thick data analysis—to support service design and co-creation processes - Co-organized schedules and supported team activities in a playground equipment redesign project, fostering a inclusive design project (Children's playground equipment redesign project) - Assisted in workshop preparation and group facilitation for projects on disability arts residency and community space redesign, applying design-thinking methodologies

The largest department store company in Taiwan Rotation of two divisions: Operation/Sales & Marketing Sales Department: 1. Event Management: Assisted in managing luxury and cosmetics floors, including brand events, new product activities, and media interviews 2. Market Fieldwork Research: Conducted investigations on the surrounding area of the NangSi commercial district and hotels. 3. Desk Research: Studied store display planning, autumn cosmetics release schedules, autumn product DM layout design, and analysis of competitors' promotional social media posts. Marketing Department: 1. O2O Event Planning: Co-Organized various courses (venue and schedule), creating social media posts, conducting social media analysis, and managing live event broadcasts 2. Market Investigation: Conducted research on the vicinity of Xinyi Mitsukoshi 3. App (Digital Service): Acquired the logic and planning of digital product selection on SKM Pay

Project Funding: 150,000 NTD 1. Planned 6 performances with 2 team members, organized the budget, conducted fieldwork on history and district development around Yancheng by in-depth interviewing 5+ local vendors 2. Coordinated with 5 local performance groups, integrated research insights into performance content design 3. Collaborated with 20+ team members in 6 divisions to curate the event, attracted nearly 5,000 people to the curation

Award: 1. 2019 Academic Excellence Scholarship (Top 1% in the class) 2. 2020 Human Literacy & Social Service Award（內容／新聞產製） 3. 2021 Daguangming (Communal Participation) Award（社會創新）

1. Design Thinking & Social Innovation 協助中國海洋組織合作夥伴仁渡海洋公益籌款項目 2. Product Innovation Management