Joyce C.

- Owned and drove the company-wide AI strategy, defining how genAI and agentic systems power member experience and operational efficiency across the product portfolio. - Served as the founding AI product leader, setting technical direction, hiring early teams, defining product-market fit for AI-driven care experiences, and scaling from prototype to production. Led executive alignment across founders and C-suite to prioritize AI investments, sequence roadmaps, and manage risks. - Built and scaled the AI org from the ground up, hiring and leading Product, ML Science, AI Engineering, and Platform teams across San Francisco, Montreal, and Bangalore, and establishing operating norms for AI development at scale. - Directly managed a team of 3 PMs for AI Personalization, LLM Ops and Communications. - Led the 0→1 design and launch of Robin, a multi-agent, multimodal (text, voice, vision) AI assistant, establishing the foundation for AI-native care experiences while driving stat sig improvement in member engagement and pain reduction. - Drove a 60% increase in care team throughput through the 0→1 design and scaled rollout of the AI Care Team Assistant, successfully adopted by 500+ care team members. - Platformized AI product development across the company, codifying an end-to-end AI development lifecycle and building shared infrastructure that enabled repeatable experimentation and accelerated adoption across teams. - Delivered 50% operational cost reduction through fully automated AI-driven member engagement nudges while preserving weekly engagement and retention metrics. - Owned strategic AI vendor partnerships, enabling rapid experimentation with frontier models and beta technologies.

Senior Technical Product Manager for Visual Search & Augmented Reality team that powers visual search shopping experiences (StyleSnap, Shop the Feed, Recommendation Widgets, shoppable videos, virtual discovery and try-on). Previous Roles: Alexa Skills Kit - Lead Technical Product Manager for 1P/3P developer APIs, platform and tools for developer innovation, velocity and scalability for creating powerful customer experiences. Amazon Pickup - Product Manager for E2E Online Shopping CX, Discovery Algorithms, International Expansion of Amazon physical retail touchpoints (Amazon Lockers, Go, Whole Foods)

Optimize user engagement, retention and monetization Prioritize product roadmap Revenue modeling and forecasting iOS and Android mobile development Data analysis & visualization: Amazon Redshift, Tableau

Customer Impact Consulting: M&A, brand strategy, localization, program management, quote to cash transformation, CRM implementation, current state assessments, market analysis, pricing and go-to-market strategies for clients in high-tech, consumer products, financial services, telecom and bio-tech industries. Forensic Technology Consulting: Corporate investigations, data analytics, software license compliance reviews, intellectual property management and risk consulting for clients in high-tech, entertainment, financial services and utilities industries.

Identified 100 most important startups for an internal publication for investors of a Fortune 50 high-tech client using proprietary tools and customized stream of data. Generated client reports and presentations to address M&A opportunities and emerging business trends.

Created a media kit for investors, advertisers and publications. Launched and tracked all advertising campaigns to increase company’s media presence. Wrote a media pitch that led to a New York Times front page article (http://www.nytimes.com/2010/07/04/fashion/04lenses.html?_r=0) and a Katie Couric interview