Joyce C. Onuegbu

Customer Service & Transactions Associate @ Shoppers Drug Mart

About

As a procurement professional with over 4 years of experience, I am passionate about driving efficiency and excellence across supply chain and procurement operations. My goal is to contribute to organizations that value strategic sourcing, data-driven decision-making, and continuous improvement. I thrive in dynamic environments where I can use my analytical mindset and organizational strengths to optimize processes, reduce costs, and build strong supplier relationships that deliver long-term value. In my recent roles as a Procurement and Supply Chain Professional, I have managed end-to-end purchasing operations, vendor negotiations, and inventory control initiatives that improved cost efficiency and streamlined workflows. I’ve collaborated with cross-functional teams to ensure timely and accurate procurement, leveraging ERP systems to enhance reporting accuracy and track performance KPIs. My work has included improving inventory rotation through the use of FIFO practices, supporting budget variance analysis, and enhancing supplier compliance and service-level agreements. With a strong academic foundation in International Business Management and Supply Chain Management & Logistics, I bring both global insight and practical expertise to every project I take on. I’m eager to connect with forward-thinking organizations seeking professionals who combine analytical precision with a proactive, adaptable approach. If you’re looking for a dependable and strategic team member who can help drive procurement excellence and operational growth, I’d love to connect and explore how I can add value to your team.

Country

Canada

City

London

Industry

Transportation/Trucking/Railroad

Skill

Enterprise Resource Planning (ERP), Supplier Sourcing, cost optimization, purchase order management, Vendor Evaluation, Process Improvement, Procurement, Supplier Management, Demand Planning, Teamwork, Stock Control, Attention to Detail, Customer Relationship Management (CRM), Problem Solving, Microsoft Excel, Research Skills, Presentation Skills, Administration, Vendor Management, Planogram Development

Experience

Customer Service & Transactions Associate

Shoppers Drug Mart

2023-6 - Present · 3 yrs 4 mos

London, Ontario, Canada

I manage customer transactions and provide exceptional service, resolving inquiries efficiently while ensuring a positive shopping experience. I support store operations through inventory tracking and accurate use of point-of-sale and reporting systems. These experiences have strengthened my attention to detail, organizational abilities, and communication skills.

Retail Merchandising Associate

Shoppers Drug Mart

2023-6 - Present · 3 yrs 4 mos

London, Ontario, Canada

I ensure products are organized, well-stocked, and visually appealing to optimize customers' experience. I execute planograms, monitor inventory, and support promotional campaigns while collaborating with team members to maintain store operations and achieve sales objectives. In this role, I have assisted in inventory tracking and stock replenishment to reduce shortages, collaborated with colleagues to uphold store standards and operational efficiency, developed proficiency in inventory management systems, and ensured compliance with company policies and safety standards.

Procurement & Supply Chain Coordinator

Donkins Ultimate Resources Ltd

2021-11 - 2022-8 · 10 mos

Kaduna, Kaduna State, Nigeria

I managed end-to-end procurement processes and ensured seamless supply chain operations by collaborating with suppliers to negotiate contracts, track purchase orders, and guarantee timely deliveries. I also monitored inventory levels, forecasted demand, and coordinated logistics to maintain optimal stock levels and minimize disruptions. In this role, I successfully negotiated supplier contracts that achieved cost savings and favorable terms, implemented reorder strategies that reduced stockouts, and coordinated logistics to ensure timely product availability.

Operations Administrator

Chicken Capitol

2019-10 - 2021-4 · 1 yr 7 mos

Procurement Associate

Chicken Capitol

2018-10 - 2021-4 · 2 yrs 7 mos

Abuja, Federal Capital Territory, Nigeria

I managed procurement operations for Chicken Capitol, a manufacturing company, sourcing raw materials and coordinating purchase orders to ensure timely production. I negotiated supplier contracts, monitored inventory levels, and collaborated with internal teams to meet operational and production needs. This role strengthened my skills in negotiation, data analysis, and supplier relationship management, while ensuring cost-effective and efficient procurement processes. Key Skills & Achievements: • Secured competitive pricing and favorable supplier terms • Managed purchase orders and procurement schedules to support production • Monitored inventory, reducing shortages and excess stock • Conducted market research to identify cost-saving opportunities