Joyce Olive

• Lead a team of 3 resources in initiatives that strengthen governance frameworks, enforce policies and SOPs, and ensure compliance with regulatory and audit requirements. • Lead and oversee the development, implementation, and enforcement of the technology governance framework, including IT policies, SOPs, and controls to ensure alignment with business objectives, regulatory compliance, and risk management, ensures full adherence to Bank Negara Malaysia (BNM) guidelines including Risk Management in Technology (RMiT), and drives operational consistency through structured governance and standard operating procedures. • Manage technology risk management, project and investment governance, outsourcing oversight, and regulatory engagement, ensuring Technology Division delivers value while maintaining compliance, resilience, and security. • Lead governance readiness for internal and external audits, BNM regulatory reviews, and third-party assessments, ensuring timely remediation of findings. • Vendor & Third-Party Governance - Implement and monitor governance over technology vendors and service providers, ensure vendor compliance with service level agreements, cybersecurity requirements, and performance metrics. • Stakeholder engagement - Serve as a liaison between Technology Division and business units to promote awareness of governance policies and the value of structured technology management. • Contracts management – Serve as liaison between Technology Division, Legal Department and vendors for negotiation, vetting, signing and stamping processes for all contracts related matters. • Provide governance-related reporting to senior management and regulatory bodies.

• Lead a team of 9 Business Analysts, 1 Test Delivery Manager and 12 Application Testers providing guidance, training, and performance evaluations (KPI) to ensure the final delivery meets business objectives. • Collaborate with senior management to define business objectives and develop strategies to achieve them. • Conduct data analysis to identify trends, patterns, and opportunities for process improvement. • Implement data-driven solutions, resulting increase in operational efficiency. • Create and deliver presentations to executive leadership, explaining findings and recommendations. • Manage multiple projects simultaneously, ensuring on-time and on-budget delivery. • Collaborate with vendors and cross functional teams to drive initiatives from conceptualize stage until successful implementation including post implementation support for improvements on existing core and non-core applications. • Assist Head of Department in preparation, tracking and management of departmental budgets and accruals. • Managing of all Procurement and Governance related matters including Vendor Assessment, Vendor Management, Request For Quotation (RFQ), Request For Proposal (RFP), Purchase Order, Invoicing and Contracts/SOW related processes.

Main accountability and competencies: • Stakeholders management for digital related initiatives comprising mobile applications and portal related application. • Understanding business process management and business requirements to act as intermediary between business units, technology teams, support teams and outsourced vendors. • Documenting and analyzing the required information and delivery of the documentation in accordance with the timeline. • Responsible to translate the business requirements into technical documents and business diagram in compliance with Allianz prescribed standards in order to facilitate the development of accurate functional specification. • Produce effective communication to deliver functional specification like GUI, screen and interface designs. • Tests and documents solutions in order to coordinate user acceptance, sign-off and post implementation training. • Monitor and manage all change requests from business.

Main accountabilities and competencies: • Handle projects as well as major/minor enhancement requirements. • Perform risk assessment, impact analysis and business requirements validation. • Reviews and provides recommendations on major projects and system enhancements to the decision maker. • Liaison with internal as well as external business partners on requirement development to understand business requirement and related operation process. Creates business models to support requirements language. • Liaison with IT team (in house/vendor) on feasibility study and design. • Responsible to prepare business requirement document and ensure the business requirement document sign off. • Responsible to manage work plan and timeline. Work together with IT by providing effort estimate and work plan. • Responsible for functional test and test work products. • Responsible to coordinate User Acceptance Testing. • Responsible to track defect log. Ensure issues are tracked and escalated in a timely manner. • Take ownership of support/project issues and engage the appropriate resources to reach solution. • Fosters and maintains effective relationships with Business and IT. • Review and provide feedback to technical and test documentation. • Deliver information sessions to end users impacted by the technical changes. • Mentoring, motivating, supporting and peers by providing training and guidance to develop business analyst team members. Production Support Related Tasks: • Analysis of the reported request and testing to confirm the problem; • Recommend process modifications resulting from a change to the system; • Liaison with Development team to resolve the technical problem or move the resolution to a future enhancement list; • Functional testing of any code fixes.