Joyce Lau

Senior Payroll Lead @ Ingram Micro

About

With 20+ years of experience in HR and Administration, I specialize in full-spectrum HR operations and have advanced to Center of Excellence (COE) in Payroll. My expertise includes payroll management, statutory compliance, and leave administration across multiple countries in Asia (Malaysia, Singapore, Thailand, Indonesia, Hong Kong, and Philippines). I have successfully led end-to-end payroll and leave system transitions, including Dayforce Payroll and Workday HRIS. From system sourcing and evaluation to implementation and go-live, I ensure compliance with statutory requirements such as EPF, CPF, MPF, SSF, local Tax, HRDF, and leave entitlements aligned with the Employment Act and regional regulations. As a team leader, I manage and coach HR and payroll teams while collaborating with internal stakeholders and external vendors to deliver projects on time and within scope. My strength lies in driving process improvements, ensuring system accuracy, and creating efficient workflows. If your organization is seeking someone to lead payroll or manage system transitions, let’s connect! I’d be happy to share insights and best practices from my experience to help make your project a success.

Country

Malaysia

City

WP. Kuala Lumpur

Industry

Human Resources

Skill

Microsoft Excel, Microsoft Power Query, Microsoft Power BI, Recruiting, HR2000, Iwowsoft, HR Consulting, Workday, Multi-state Payroll Processing, Tax Advisory, Ceridian Payroll System, Statutory Audits, Project Management, Stakeholder Management, hr2000, System Administration, Sage Payroll, Project Implementation, Expatriate Tax, Human Resources (HR)

Experience

Senior Payroll Lead

Ingram Micro

2022-3 - Present · 4 yrs 7 mos

Malaysia

1. ASEAN HK Project coordinator for system change from local-based HRIS/payroll system to the cloud system, working with country HRs’ and system vendors. 2. Technical support for Payroll and employee leave application inquiries from ASEAN & HK. 3. Assist in reviewing and refining the data automation and payroll process. 4. End-to-end payroll processing for 3 countries (Indonesia, Singapore, and Thailand) - advisory support for the other 2 countries' payrolls (Malaysia and Hong Kong) (total HC more than 1300) 5. Responsible for monthly payroll reports to finance & local Country HR. 6. Tax management (yearly tax review and update, tax clearance & return). 7. Attend to phone/email inquiries from internal clients (associates) or external clients (statutory bodies ie. LHDN, EPF & Socso, HRDF & Labor office, or auditor). 8. Provide system training to HR team mates (coach for payroll and leave System for ASEAN & HK – 5 offices)

Sr Professional, Payroll

Ingram Micro

2019-5 - 2022-2 · 2 yrs 10 mos

Malaysia

Team Manager

activpayroll Malaysia

2018-9 - 2019-2 · 6 mos

Selangor, Malaysia

1. Process end-to-end Payroll process. 2. System implementation for new & existing clients. 3. Attend Client inquiry - statutory updates, allowance setup, leave/tax inquiry. 4. Prepare monthly reports – Accounts update, Monthly Payroll Logs 5. Others ad-hoc tasks assigned.

Payroll Supervisor

Datacom

2014-4 - 2018-8 · 4 yrs 5 mos

Petaling, Selangor, Malaysia

a) Responsible for Monthly payroll administration. b) Letters to staff & maintaining employee portal (E-Portal) c) Group Medical Insurance and outpatient claims d) Assist in Expatriates' tax submission e) Monitor overall Payroll/HR administrative duties

Payroll Administrator

Datacom

2013-6 - 2014-3 · 10 mos

Selangor, Malaysia

Senior Human Resources Officer

SBC Corporation Berhad (aka Siah Brothers)

2011-2 - 2013-5 · 2 yrs 4 mos

Jalan Pahang, Kuala Lumpur

 Recruitment (Sourcing and Screening candidates, arranging interviews & conducting orientation for new joining staff).  Create new hirer credentials in the payroll system and ensure all staff records are properly maintained & updated.  Check & manually compute staffs OT claims & sales incentive before payroll processing.  Prepare monthly Salary summary listing to Finance dept. and Monthly HR Report & Quarterly Report to HOD.  Check & compile staff expense claims.  Manage payment for Miscellaneous Bills  Responsible for monthly statutory contributions.  Preparing & submit yearly Borang E for active & dormant accounts.