Joyce Eleda

-Expert in handling a portfolio of customers where I review order holds. Decides whether to release or keep the hold based on customer standing or payment status. -Utilize credit management tools for purposes of credit decisioning. Drives the team to maximize available tools to ensure effective credit and order management. -Leads collaboration with the collections group regarding past due balances that may impact or impede shipment of orders. -Exercise independent judgment to address and respond appropriately to internal customer requests in clear, professional, and timely manner, providing accurate information and proactive assistance. -Act as the team escalation point for complex requests and recommends solutions. Communicates challenges that requires additional assistance to Team Leader/Supervisor. -Perform regular reviews and investigations of high credit-risk customers to mitigate AR exposure using an appropriate strategy -Perform required analysis on customers to include extended terms requests, project requests, and checkpoint requests among others -Execute Credit Authority up to $300,000 -Proactively perform Financial Status Review (FSR). -Prepares and ensures accurate and timely response on daily/weekly/monthly/quarterly scheduled reports that are being used by the VPs, Credit Supervisors, and Other World Area Managers: o Extended Terms Approval o Credit References and Statements of Accounts for customers o Prepares Ad-hoc reports as needed or requested. o Month-end Reports/Activities -Facilitate and clearly presents information during team meetings/functional group meetings. Exhibit good presentation skills. Knows how to communicate to the audience. -Leads special projects, quick wins, and process improvements within the function. At the same time, lead collaboration and gains trust from other dependent groups.

Order Hold Management: Utilize credit management tools for purposes of credit decisioning. Exercise independent judgment to address and respond appropriately to internal customer requests in a timely manner, providing accurate informationand proactive assistance. Assists Credit Analyst I in resolving complex requests. Credit Review & Management: Perform regular reviews and investigations of high credit-risk customers to mitigate AR exposure using an appropriate strategy. Perform required analysis on customers to include extended terms requests, project requests, and checkpoint requests among others. Reports & Setup: Prepares and ensures accurate and timely response on daily/weekly/monthly/quarterly scheduled reports that are being used by the VPs, Credit Supervisors, and Other World Area Managers: o Extended Terms Approval o Credit References and Statements of Accounts for customers o Prepares Ad-hoc reports as needed or requested. o Month-end Reports/Activities

-Handles a portfolio of customers where he reviews and approves orders through Oracle Credit Management (OCM). -Utilize credit management tools on a daily basis for purposes of credit decisioning. Perform regular review and investigation of high credit risk customers within your assigned customer portfolio to mitigate AR exposure using an appropriate strategy -Prepares daily/weekly/monthly/quarterly scheduled reports that are being used by the CFS VP, Credit Supervisors and Other World Area Managers: o Extended Terms Approval o Credit References and Statement of Accounts for customers o Prepares adhoc reports as needed or requested

• Accounts Receivable • Portfolio Management • Strategic Account Management • Dispute Management/Resolution • Monthly Forecasting • Account Credit Hold Recommendation & Credit Review • Cash Application Support • Reports & Audit Support • Escalation Point • Training • Process Improvement • Back-up -- Systems used: Oracle, Getpaid, JPM, Noetix, CRM, OCM, SAP Portal

-Manage assigned Collection portfolios following the specified strategies of the Business Unit by establishing and maintaining positive working relationships with our customers’ Accounts Payables department. -Promptly addressing requests for account information, adjustments and credit issuance according to Business Unit processes. -Escalate collections issues and proactively suggest solutions to the business unit financial officer. -Achieve expectations on performance based on results of Past Due Reduction, DSO, and targets on Dispute Resolution and Credit Adjustments