Jovanni Ochoa

Processed 1,000+ enrollments/withdrawals; ensured data accuracy/compliance (Skyward, Excel) Managed high-volume records and TREx submissions while ensuring data integrity/compliance  Supported campus operations via mail processing, event scheduling, and academic support

Verified coverage, obtained pre-authorizations, and processed referrals for 2,000+ patients. Coordinated scheduling for providers, maintained docs in the EMR system, and handled claims. Ensured timely communication between several facilities, providers, and insurance companies.

Instructed over 300 students for rock climbing in beginner to intermediate levels. Conducted more than 100 assessments and suggested appropriate changes to maintain growth. Explained the use of rock climbing equipment prioritizing student safety and well-being.

Tutored over 30 students in Science, English, and Math at a middle school and high school level  Improved overall scores by 10 and 100 points for students in the STAAR and SAT exams. Created and adapted my own lesson plans for student’s academic success.

Provided training and back-up support for over 10 customer service representatives  Reduced store losses by 10% through attention to detail and adherence to loss prevention. Resolved 200+ customer inquiries and ensured positive customer experiences.