Georges Abou Rizk

January 2010 - Present: Operations and Support Engineer at jinny Software Ltd, Support department, Fanar, Lebanon • Tiered support. (Remote, System, Software) • Application updates, corrections, software patches and fixes. • Upgrading to existing functionality provided. • Teamwork and coordination with development and Q&A departments to improve, lunch and test fixes, patches, configurations, features… • Implementing and integrating Jinny products on site. • Performing acceptance tests on site. • Supporting and configuring many Jinny products remotely via network and hotline. (SMSC, JMR, RTCG, JFE, REU, JMAP, BRS, USSD) • Debugging and Troubleshooting Jinny’s systems behaviors and problems. • Configuring and maintaining Operating Systems (Linux, Sun OS) with its relevant applications: Service and System Audit, Apache Server (HTTP), HeartBeat, DRBD, MySQL, SMPP/TCP, RAID… • VMware vSphere architecture, implementation and support. • Programming UNIX shell scripts. • Investigating/monitoring system’s traffic for different customers: o Alarm generation procedures for monitoring purposes. o Analyzing billing transactions toward different IN protocols (Siemens, Ericsson, Huawei). • Generating weekly/monthly reports and statistics Accomplished Projects at Jinny: February 2014 – October 2014: Telenor Serbia and Telenor Hungary • SMS Solution (SMSC/SIU/RTCG/JMR/REU/BRS) Installation November 2013 - December 2013: Claro Brazil • AntiSpam Expansion and JMG Installation June 2013 - August 2013: Telesur Suriname • Jinny Mobile Advertising Platform Installation April 2013 - May 2013: Sabafon YEMEN • Auditing Jinny products • Preparing RTCG Platform • Onsite Support August 2011 - September 2011: Zain SUDAN • Jinny Mobile Advertising Platform Installation

Leading a support team of technicians that provide on-site support for major accounts as per various service level agreements, continuous tracking of all customers’ feedback and needs & coordination between several departments (sales, technical and administration); in plus of Following up requests regarding all technical issues related to particular accounts.  Support of Maintenance contracts with major accounts in Benin: o Benin Telecom: Fix telephony and main internet provider in Benin  HP9000 Servers, HP-UX 11.0, HP printers, Printronix  HP Integrity rx2660, HP MSA2000, HP-UX 11i v2 o MTN: GSM Operator (Proliant Servers, Windows 2000) o BIBE: Banque Internationale du Benin  HP9000 servers, HP-UX 11.0, HP PCs and printers o Diamond Bank:  Itanium Server rx7640, rx7620 (HP-UX v2, HP PCs and printers)  Blade Server and EVA Controller

 providing on-site support for major accounts and different clients of CIS Lebanon: o General Security of Lebanon, o Byblos Bank, Alfa, o Mediterranean Bank,…etc.  Participated in different projects for Network Implementations, and Clustering solutions on HP-UX servers and Windows 2000 Servers.