José A. Guisasola

Director general @ Abante BPO

About

Specialties: Strong expertise in: BPO and outsourcing services. Offshore operations. Customer service & operations, contact centre, customer experience. Business Plan: Development and follow up, Profit oriented P&L management, Balanced Score Card Implementation. Business transformation: including new business development, growth current clients, process re-engeneering, Operation optimization, reorganization, and change management Solid Leadership by creating high performance and engaged teams.

Country

City

Industry

Consumer Services

Skill

P&L responsibility, Profitability Improvement, Results Oriented, Commercial Skills, High Performance Teams, Team Leadership, Business Transformation, Change Management, Business Planning, Business Process Improvement, Hard Worker, BPO, Client Engagement, Offshoring, Business Strategy, Business Development, Latin America, Strategic Thinking, Cambio organizacional, Plan de negocio

Experience

Director general

Abante BPO

2019-4 - Present · 7 yrs 6 mos

Madrid

General Manager

ACCEL BPO

2014-12 - 2019-4 · 4 yrs 5 mos

Madrid, Spain

Socio

Quality Information Sustems

2016-1 - 2019-3 · 3 yrs 3 mos

Madrid, Comunidad de Madrid, España

Director General

BSN

2011-1 - 2014-10 · 3 yrs 10 mos

España

General Manager

2007-5 - 2010-8 · 3 yrs 4 mos

España

Managing director at Auseco

LICO GROUP

2003-3 - 2007-5 · 4 yrs 3 mos

España

Subdirector General

Azanova

2002-10 - 2003-3 · 6 mos

Iberia e-Business Director

ADLI Group

2000-1 - 2002-10 · 2 yrs 10 mos

Spain and Portugal

Managing director

CATSA

1995-1 - 2000-1 · 5 yrs 1 mo

Madrid y alrededores, España

Manager of Planning and Control department

Canal +

1989-9 - 1994-12 · 5 yrs 4 mos

España