joshua roark

Social media evaluator who helps companies monitor their social media engagements across the web. I search, report and catalogue company engagment to ensure the company is aware of any risk to themselves or to the user.

Search engine results query evaluator who helps to make the user experience better and more relevant to their requests.

Lead and supervised a team of about 15 people to meet and exceed outgoing shipping deadlines for all Web, Wholesale, Store and Affiliate product orders. Multi-department collaboration to increase tracking efficiency of all orders lead to faster shipping times and real time order status updates. Created a system to help track all orders not captured by the online web portal to ensure that wholesale, store, and affiliate orders did not get lost or forgotten.

Needs basis project provider on various tasks including data and opinion collection. Many of the projects have been focused on speech collection and cataloguing to help make speech recognition devices and services more responsive and efficient for the user.

Outside Marketing Coordinator for The Tea House Spa Santa Cruz. Work closely with the Managers and Leads to develop a strategy for continual growth and community exposure. Email Marketing, Social Media Exposure, Print Advertising, List Growth, Technical Support.

Managed and maintained front and back of business operations. Hired and trained new staff, Financial control and drops. Print and Social Marketing plans. Buying and selling of merchandise. Customer Service.

Blessed to work closely with most of the families of Maui, Hawaii delivering Exclusive Union Benefits Programs to working class families. Customer Service is key with American Income Life and I help find the perfect customized Life Insurance Policy to fit a family's Individual needs. A family wants to know their options when it comes to picking the right amount of coverage for their budget and needs; I sit beside them and show them what is available.

Customer Service driven leadership and staff management. Provided a complete guest experience for family enjoyment.

Opportunity to work face to face with a diverse range of travelers. Offered support for any guest needs or requests. Strong Customer Service focus. Also handled boarding and flight departure schedules for on-time departure and take off. Completed a Three Week Customer Service and Ticketing Course at AA Training Center Scoring 100% on all final quizzes. Received a Certificate of Completion.

As a representative of Diamond Resorts International's sales and marketing team, it is my job to introduce new and existing clientele to the Ka'anapali Beach Club, our local resort here on Maui. By helping people plan and coordinate their island activities and events I showcase Diamond's "Stay Vacationed" mindset and expose them to what we offer when staying with us on their next Maui Vacation. My primary focus is to build intrigue about our vacation packages and specials while providing a memorable customer service experience.

I was a Customer Service and Sales Representative for Securus Payments. I worked in a B2B environment meeting with business owners to discuss payment processing options. I offered them a no cost needs and savings analysis to customize their individual platform. As a representative of my clients, I was the first point of contact for any questions or concerns about the service. I was responsible for customer satisfaction.

Island authority on all there is to do and see while welcoming all to enjoy what Diamond has to offer.

Anthropology concentration studying cultural trends and movements Activities and Societies: Theater arts, Anthropology, Archeology,

Studied Anthropology with a focus in Archaeology in Latin America Activities and Societies: Theater Arts, Archeology, Anthropology, Osteology