Joshua Harris II, MA

I help busy professionals create generational wealth passively through investing their capital in apartment buildings. If you are interested in investment opportunities, email me at joshua@veritasequitypartners.com or call 253-880-2807.

I help you buy or sell property in Washington state. If you're interested in buying or selling real estate, email me at joshua@blu.ink .

Eastside Business Network (EBN) is a place to come network weekly for the purpose of growing your business and is committed to helping you grow by referring exclusively to you. Our primary goal is to help self-employed, independent contractors, sales reps and business owners benefit from a compounding network effect in where a group of like-minded individuals commit to each other's growth. We are only looking for those serious about this commitment to each other.

Customer Relationship Management- 30% |Audits 30% | Product Launch 30%| Documentation 10% Established book of business with 90+ long-time clients. My job was to funnel those clients into our new cybersecurity offering, Eclipse, and onboard them and manage those accounts. In addition to Eclipse, we performed audits of clients security posture. Audits revealed their current risk and helped us consult them on bettering their posture. Concentric did not have a dedicated cybersecurity department prior to me joining. Part of my role was to establish the department, brainstorm our offering, and launch the offering to clients. Established department workflows so that department function was not entirely dependent on myself and could be delegated to other employees.

CRM- 40% |Team Management 30% |Documentation 10%| Vendor Management 10%| Spokesperson 10% Customer management was the core job function, which included ticket resolution, incident response, account management and providing cybersecurity audits. Trained a team of 4 customer support agents to perform CRM related tasks. Responsible for customer retention and finding opportunities to cross-sell or upsell existing customers. Additionally, customer success team was trained in selling to prospects. Documented all of the department’s workflow and created and managed all KPIs. Developed partnerships and negotiated with vendors. Fulfilled request to be featured on podcast and speak at live events.