Joshua Littlejohn

● Support operational adoption and customer engagement for AI-enabled mission systems across defense and national security environments ● Act as a bridge between mission users, leadership, and engineering teams to improve usability, trust, and operational effectiveness ● Coordinate onboarding, rollout, and sustainment activities for deployed AI capabilities in high-tempo operational settings ● Track customer outcomes, usage trends, and mission feedback to identify opportunities for improvement and increased adoption ● Assist with issue resolution, escalation management, and cross-functional coordination across secure mission environments ● Contribute to deployment readiness, customer success planning, executive reporting, and post-deployment continuous improvement efforts ● Support mission-focused AI platforms operating across enterprise cloud and tactical edge environments

Connecting underserved community members with residential, professional, entrepreneurial, and educational services. Vision and Strategy •Develop and communicate the company’s vision and mission. •Establish goals, plans, and policies. •Lead strategic planning and business development. Formation and Legal Compliance •Oversee LLC formation and registration. •Ensure compliance with all legal requirements. Operational Management •Manage daily operations for efficiency. •Implement policies to improve operational efficiency and customer satisfaction. •Monitor and adjust strategies to meet objectives. Financial Oversight •Develop and manage budgets and forecasts. •Oversee financial reporting and tax compliance. •Secure funding and manage financial relationships. Team Leadership and Development •Recruit, hire, and train staff. •Foster a positive, inclusive culture. •Provide leadership and mentorship. Sales and Marketing •Develop marketing strategies to increase brand awareness. •Oversee sales efforts and client acquisition. •Analyze market trends and feedback for growth opportunities. Client Relations •Build strong relationships with clients and stakeholders. •Ensure high customer satisfaction. •Represent the company at events and in the media. Innovation and Continuous Improvement •Stay informed on industry trends and best practices. •Encourage innovation and implement new technologies. Community Engagement •Advocate for underserved community members. •Collaborate with organizations and stakeholders. •Promote social responsibility and community development. Contracts and Fundraising •Negotiate and manage contracts with clients and partners. •Lead fundraising efforts and develop strategies to attract investors. •Procure and manage government contracts and grants, ensuring compliance with regulatory requirements. •Maintain relationships with government agencies and ensure adherence to grant guidelines.

● Collect insights and use cases that customers provide as part of their implementation and usage of the applications ● Provide expertise on enhancing service and operational processes using our machine learning technologies, integration capabilities, and analytical views ● Ensuring the success of critical Service Management and Operation applications throughout our AMS customer base ● Act as an advocate, trusted advisor, and honest broker to accelerate the Product Success team charter and deliverables across multiple business units ● Own the Customer Engagement strategy of the Internal team charter to drive to successful adoption of Strategy ● Optimize the process for internal and external engagement with Customers end to end ● Capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items ● Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the Product, Solutions Sales and Industry organizations ● Develop and closely track/monitor key success metrics and KPI across the Technology workflow ● Advising, coaching, and mentoring on our technology to drive long-term value ● Identify the top accounts, standardize reporting, build sign off process with BU for top identified customers, rollup services updates/status etc, track additions/removal of accounts from the list, create cross teams standard co-ordinations ● Uncover and mitigate any risk that threatens our Customers' growth, satisfaction, or renewal; conceive and execute risk mitigation strategies accordingly ● Work with customers and account teams to establish critical goals, or other key performance indicators and aid the customer in achieving their goals through their lifecycle ● Ensure ongoing adoption by the customers of the continuously innovating within our products ● Stay up to date on new products and services - Current Products - ● DevOps Config ● DevOps Change Velocity ● Process Optimization

Leadership: ● Microsoft Azure Administrator ● Microsoft Intune/Endpoint Administrator ● Microsoft Exchange Administrator ● Microsoft Teams Administrator ● Microsoft Security and Compliance Administrator ● Dropsuite Backup Administrator ● Microsoft Strategy Support and Research Expert ● Microsoft Suite Licensing Expert (Azure, Business, Enterprise, Security, etc…) ● Team Knowledge Development ● Continued Self Development Through Percipio (Microsoft and Leadership certifications) Service Delivery: ● Manages all Aspects of all Azure Subscriptions ● Strong Understanding of Core Azure Services, Azure Workloads, Security and Governance ● Implements, Manages, and Monitors Identity, Governance, Storage and Virtual Networks in a Cloud Environment ● Years of Experience Using PowerShell, Azure CLI, Azure Portal and Azure Resource Manager Templates ● Technical Lead for AADS Migrations ● Administrator for both Server and Serverless infrastructures ● Technical Lead for all O365 Maintenance Tasks for Users and Accounts ● Perform Breach Remediation on O365 Accounts ● Secure Identities ● Create and Implement PowerShell Scripts ● Create and Implement MDM Compliance Policies and Profiles (Android and IOS) ● Create and Implement Compliance Policies for Windows 10 ● Create and Implement Configuration Profiles for Windows 10 ● Create and Implement Advanced Threat Protection Policies for all Clients ● Create and Implement MFA Policies and Administer Users for all Clients ● Experience with Using Microsoft Hyper-V to Expand Private Cloud Environments ● Primary Owner for Escalated 365 Service Tickets ● Other Escalations/Service Delivery/Support Tasks ● Manages Backup and Storage for all Clients ● Collaboration with Client Success Team for Client-Specific Delivery ● O365 Suite Knowledge Expert and Mentor ● Take Extreme Ownership of all Assigned Tickets ● Continuously Improving Documentation in IT Glue ● Develop and Present End-User Training

JOB SUMMARY: • Provide Level 2 and 3 technical support and maximizes up-time for critical applications and service platforms for Monitoring, Signaling Telecommunications and Down Line loads. JOB DUTIES: • The design and maintenance of complex applications. (MasterMind, SQL Server, etc) • Assist with Network Infrastructure Build. • Maintain entire complex Infrastructure. • Create solutions that optimize applications and service platform resources across company needs, business constraints, and technological realities. • Use/Manage VMWare (workstation pro) in order to access secret/secure networks. • Red Hat Enterprise Linux (RHEL) system administration. • RHEL System Maintenance. • Shell Script for file manipulation, program execution, and printing text. • Utilize SQL and Creation of new scripts. (Patches, install, new scripts, triage, etc.) • Ensure system up-time and availability. • Manage alarm signal transmission, alarm signaling equipment and mastermind monitoring. • Ensures rapid-response on-call services. • Manage new software updates and enhancements (patch/upgrades). • Provides application assistance to technical teams and the business. • Perform, build or expansion of applications hardware. • Utilization of different Remote Monitoring & Management Software (RMMS) programs. • Installation, configuration, management and maintenance of Cisco Technologies. (Switches and Routers.) • Installation, maintenance, administration and support of Windows servers. • Present technical topics to vendors, team members, and non-technical audiences. • Communicate on trouble resolution. • Document product build/change. • Partner with multiple businesses on future business needs, strategy and planning. • Assist with the strategy and planning to address future business needs. • Maintain Active DoD Top Secret security clearance with SCI. • Utilize Mastermind Suite on a daily basis for monitoring. • Expert at providing resiliency training to peers and subordinates.

I have served in pivotal roles, gaining expertise in signal support systems, electronics calibration, ceremonial duties, recruitment, and IT management. These roles have equipped me with a robust skill set and a deep understanding of military operations, leadership, and technical proficiency. As a 25U, I maintained vital communication systems and terminal devices for commanders to direct troop movements. My responsibilities included providing signal support for computer systems and networks, performing equipment maintenance, and detecting and jamming enemy signals. In my role as an Electronics and Calibration Technician, I modified component parts and circuitry, ensured accurate calibration of instruments, and conducted routine testing and maintenance. I planned testing sequences, repaired instrumentation, and documented calibration processes to ensure precision and reliability. As NCOIC of the Honor Guard, I provided Military Funeral Honors support, trained personnel, and supervised a team of specialists. I coordinated and executed ceremonial tasks, including funerals, retirements, and special events, maintaining the highest standards of professionalism and ensuring dignified representation of the Army. As a Recruiting and Retention NCO, I specialized in recruitment and placement, conducting interviews, screenings, and counseling candidates. I developed recruiting programs, established community relationships, and conducted market research, leading to the successful recruitment and training of future soldiers. As an IT Manager, I reported on the unit’s communications and information systems, led large IT projects, and managed the Kansas Army National Guard Helpdesk. I handled installation, maintenance, and support of Windows and Linux servers, Cisco switches and routers, and back-end IT support. I collaborated with stakeholders to develop IT solutions and ensured efficient operation of critical information systems.

TIS Tech: • Configures operating systems and software, using standard District and administrative packages. • Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; installs cables or directs the rewiring of cables as required for new installations and office reconfiguration. • Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required. • Acts as a technical resource in assisting users to resolve problems with equipment and data; communicates with a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies users as required. • Assists in instructing staff in the use of standard district and administrative software, including word processing, spreadsheets and database management where required. • Assists with the planning, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.

Currently pursuing a Master of Science in Homeland Security: Law & Policy through the University of Kansas School of Law. This nationally respected and highly rigorous, graduate-level program prepares professionals to lead in defense, emergency management, counterterrorism, and national security policy. I selected KU for its strong ties to public service, commitment to civic leadership, and academic excellence... plus, I've been a fan my whole life. #RockChalk As a U.S. Army combat veteran, technologist, and mission-driven entrepreneur, I bring firsthand operational insight to complex policy discussions. My focus is on advancing security frameworks that are both effective and equitable... especially for veterans, vulnerable populations, and underserved communities. Engaged in 15+ student organizations across law, policy, tech, and business, I’m dedicated to building cross-sector partnerships and shaping data-informed, community-centric solutions at the federal and national level.

Bachelor of Science in Business Administration – Concentration in Small Business Management & Entrepreneurship. Maintained a 3.98 GPA while balancing full-time leadership roles, raising five children, coaching youth sports, and co-founding Dynamic Domains LLC, a veteran-owned business (SDVOSB). Accelerated graduation from late 2026 to Sep. 2025 through course overloads and high academic performance. Inducted into Delta Mu Delta and Sigma Beta Delta, honor societies recognizing academic excellence in business. Selected for the National Society of Leadership and Success (NSLS). Recognized on the Presidents list for 2025 and Dean’s List for every other term. This program has deepened my expertise in business strategy, leadership, and entrepreneurship while reinforcing my commitment to lifelong learning. I’ve applied each lesson to real-world efforts aimed at empowering veterans, underserved communities, and aspiring entrepreneurs... bridging academic knowledge with community impact.