Joshua Rivera

Monitored carrier and supplier performance-to-plan across 20+ active accounts, identifying delivery risks and driving corrective actions to maintain contractual compliance and on-time service commitments. Assessed resource and capacity plans against demand requirements, communicating performance gaps, unplanned demand needs, and recovery timelines to internal procurement and operations stakeholders. Served as the primary point of contact for issue escalation, resolving delivery disruptions through recovery planning and cross-functional collaboration. Co-facilitated recovery plan development with external partners during delivery disruptions, coordinating cross-functionally across procurement, operations, and customer teams to restore schedule compliance. Identified and communicated opportunities to implement new processes or improve existing workflows, supporting continuous improvement initiatives across the supplier coordination function.

Effectively handle and process over 30,000 packages daily, ensuring timely delivery and accuracy. Operate sorting and quality assurance sections to maintain high operational standards. Accurately record package information into the computer system for seamless tracking and reporting.

Prepared $15,000+ worth of food daily, ensuring quality and consistency. Managed inventory, maintaining optimal stock levels to prevent shortages. Collaborated with the team to enhance efficiency and customer satisfaction. Maintained a clean, safe workplace adhering to health codes and CDC guidelines. Trained new staff, fostering a collaborative and skilled kitchen team.

Organized and recorded customer transaction receipts, ensuring accurate financial records. Averaged over $2,000 in sales per shift by effectively managing customer interactions. Supported order processing and ensured inventory readiness. Successfully upsold food and drinks to customers, enhancing overall sales performance.