Joshua Peterson

• Support for Internet and LAN Technology, Phone Service, Email, and Wireless Video Applications • Knowledge of FCC, CPNI, and Digging Regulations • Multi-Tasked on Phone Calls Handling Multiple Troubleshooting Situations at Once • Proficient in 802.11 Wireless Settings and Troubleshooting. • Adept in Troubleshooting DOCSIS Modem and DNS Issues • Handled Daily Average of 65 Customer Calls Per Day With Excellent Customer Service • Troubleshooted Basic Electronic Circuitry

• Consult with professional designers, dealer reps, and installers to achieve maximum sales • learned properties of new POS systems to train store on processes • Internet manager for all online inquiries and internal issues for entire store • Achieved average sales of $50,000 per month • Ranked in top 10% of company of sales reps • Direct contact for delivery, customer service, and account management. • Responsible for all marketing , including social media, let go, and craigslist • Built relationships with all customers with hand written thank you notes and constant follow up

o Managed rental houses part time and tended to any repairs, cleaning, and any other issues with the property o started and maintained social media pages since 2013 o Handled rent, delinquent payments, and evictions o Executed marketing techniques to ensure a short vacancy time o Delivered rent payments and relevant documentation to the bank

o Leader of over 300 Disney cast members at the busiest 8 locations in Hollywood Studios o Filled guest needs and provided a high level of safety and satisfaction o Kept the location safe and clean while maintaining weekly sales of over $500,000 o Performed weekly SOX audits o Analyzed and managed P&L Statements o Communicated sales to executive manager multiple times per day o Partnered with other departments to go above and beyond to provide exceptional guest service o Responsible for educating cast members on emergency situations o Coached all cast members to ensure they performed to Company standard and policies

o Prepared food and attended to the guests’ needs while maintaining a high level of safety and courtesy o Displayed the safety, courtesy, show, and efficiency to all guests and cast members o Received numerous accolades for being very friendly and providing great service to guests o Proficient in Matra system, HACCP, and proper food preparation and rotation

o Sold Cutco Products on a reference base while attending college being paid on commission o Negotiated business plans with customers with selling techniques to achieve win-win results

studied music theory and voice

studied business administration and music as a minor