Joshua Ndavi

Developed data visualization tools using SPSS to create clear presentations of research findings for stakeholders. Assisted on field research on data collection methodologies, ensuring consistent and reliable data acquisition. Monitored data quality through rigorous control procedures to maintain the integrity of research findings. Liaised with stakeholders to align research objectives with organizational goals and ensure effective communication. Managed research databases, ensuring secure storage and easy access to historical and ongoing research data. Conducted advanced statistical analysis using SPSS to identify trends and patterns in survey data. Authored detailed research reports summarizing key findings and recommendations for decision-making. Developed research protocols to ensure compliance with ethical standards and best practices in data collection. Presented research findings to senior management, providing insights and recommendations for policy development. Assisted in grant writing by contributing research data and supporting the formulation of funding proposals.

Provided technical support to end-users, troubleshooting hardware and software issues promptly.  Assisted in the installation and maintenance of computer systems and applications. Participated in network setup and troubleshooting, ensuring seamless operations. Documented procedures, configurations, and troubleshooting steps for future reference. Contributed to cyber security efforts by implementing and maintaining security measures. Preparing video conference meetings for cabinet secretary and other Staff workers Assisted in social media management Engaged in initiatives such as the Kenya Internships Jobs Initiative, Kenya Industry and Entrepreneurship Project and Karibu Business Support Centre Initiatives by the Ministry of Investments, Trade, and Industry

●Configuration of network devices (cisco routers and switches) ●End-user support and on-job training of users ●Network configuration and troubleshooting ●Software and hardware support ●System deployment and implementation ●Database maintenance and administration ●Preparing video conferencing meetings for permanent secretary and other staff workers ●Perform other duties/projects as assigned.

Support implementation of the Digital Literacy Programme Providing classroom support and training of School teachers in of use digital literacy devices Provide support in safe, secure and ethical use of technology in learning Assist teachers by integrating ICT in delivery of teaching, learning,assessment and reporting Support school staff with development and production of key School policies and procedures Carrying out innovations to enable schools improve on use of digital learning Support of E-Learning and content development in line with the schemes of work. Provide first line support and maintenance of ICT services in the schools Any other duty that may be assigned by the Sub County Director of Education

 Building and maintaining relationships with new and existing D-light customers.  Making telephone calls to new and existing customers to provide them with service and product information. Identify, evaluate and capture new business opportunities. Deliver prepared scripts about offered products and services, and ensure that any complaints are handled quickly.  Create and maintain logs of conversations transpired with customers according to established procedures. Provide customers with detailed information on features and benefits of offered products using strong, clear voice with high energy. Create and follow up on tickets for problems that could not be resolved Ascertain that all customers’ records are properly maintained and Regularly.

 Installation of computer hardwares and peripherals.  Installation of computer softwares.  Tracked and documented IT equipment issues to facilitate timely resolution.  Assisting in computer repairs and troubleshooting and network troubleshooting.  Providing user support on the use of computer applications and hardware.  Ensuring that servers, computers, firewalls, switches, routers and other systems are working and in good condition.  Providing user support on simple configuration of local area network.