Joshua Jindra

• Demonstrates knowledge and accomplishment in monitoring and analyzing Firewall system logs. • Works under general supervision, developing the requirements of a product from inception to conclusion. • Develop required specifications for simple to moderately complex problems. • Coordinates with the Vendor PM, TPOCs, and government user representatives to ensure accurate solutions and user satisfaction on technical matters. • Ability to formulate Security policies and manage Security configurations. • Knowledge of industry-standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders. • Comprehensive knowledge of DOD and DLA security regulations, guidelines, and policies, including but not limited to IA standards. • Working knowledge and understanding of industry standard network environments to include firewall and security hardware/software. • Working knowledge of Information Assurance Best Practices. • In-depth knowledge of LAN and WAN operations.

• Design, configure, manage, and troubleshoot the Telecom/Collaboration architecture. • Work on installation and configuration of new devices, submitting Electronic Change Requests (ECR) to request IPs, ports, and Virtual Machines when necessary. • Work with Data Center POCs to secure rack, power, and connectivity. • Develop required specifications to submit solutions for simple, moderate, and complex problems. • Coordinate with the Vendor PM, COTRs, and government user representatives to ensure accurate solutions and user satisfaction on technical matters. • Perform aspects of project management and communicate project statuses to project stakeholders.

• Support the Defense Logistics Agency (DLA) streaming video services including Video Teleconferencing (VTC), IPTV, and digital signage. Set and managed schedules to give proper coverage to required areas and meet institutional demands utilizing Cisco’s DX-80 and SX-80 platforms. • Manage the configuration and operation of the Haivision Media Platform (HMP) application, Makito encoders, and content management in the Global Content Delivery System (GCDS). • Installed, configured, maintained, and supported AV/VTC equipment and systems with a dedicated focus on security and compliance. • Ensured end-to-end processes and lifecycle management of access to DLA streaming video services, including Video Teleconferencing (VTC), IPTV, and digital signage systems. • Utilized applications such as Telepresence Management Suite (TMS), Cisco Management Suite (CMS), and Cisco Meeting Manager (CMM) to schedule, monitor, and modify scheduled sessions and events. • Conducted regular audits of VTC systems to ensure compliance with security standards and best practices.

• Led a team of 200 members with five-unit leaders for the training and development of Marines in combat readiness, administrative development, and leadership development. • Set and managed schedules to give proper coverage to required areas and meet institutional demands. • Coordinated ongoing training between both internal departments and external organizations.

• Diagnosed system malfunctions through visual, manual, and computer-assisted approaches. • Acted as a critical point of contact for end-users, providing expert assistance with technical issues and troubleshooting. Collaborated with team members and customers to resolve technical issues efficiently. •Developed and implemented performance improvement strategies and plans to promote continuous improvement.