Joshua Heitmann

Awarded multiple “Winners Circle” honors for driving company initiatives and exceeding sales quotas at a high-volume location. • Developing customer relationships, identifying leads, maintaining customer pipeline to generate sales • Collaborating with internal teams from T-Mobile for Business, Customer service, Fraud, and other departments to guarantee a smooth experience for both new and existing customers. • Responsible for all aspects of inventory management (receiving inventory, processing returns, inventory counts, demo installation, plano changeouts). • Cultivating brand loyalty while best serving customers mobile needs, comprehending the lifestyle habits of customers to offer individualized recommendations, and alleviate concerns. • Staying informed of emerging mobile technologies, 5G network improvements, and market trends to be able to keep clients informed and offer creative solutions.