Joshua Folan

• Direct enterprise IT strategy, infrastructure, and support operations across multiple sites. • Oversee 400+ devices and ensure high system uptime through proactive management. • Develop and execute long-term technology roadmaps aligned with business objectives. • Partner with Finance, Operations, and HR to improve cross-departmental data integration. • Manage IT budgets, optimize expenditures, and negotiate vendor contracts. • Supervise IT managers, system administrators, and support teams; set performance goals and foster growth. • Oversee critical technology projects such as ERP implementations and cloud migrations. • Report on IT performance metrics, risks, and initiatives to senior leadership.

• Designed and implemented secure data-wiping systems and process workflows. • Managed day-to-day operations, scheduling, and throughput of 4–8 lab employees. • Led troubleshooting efforts for system errors and non-conformance issues. • Partnered with leadership to scale lab capabilities and increase process efficiency.

• Manage and coordinate teams across various departments (such as logistics, production) • Recruit, train, and mentor staff to build a capable, motivated workforce. • Monitor stock levels and ensure efficient inventory management. • Ensure timely delivery of products or services by coordinating logistics and transportation operations. • Ensure operations comply with legal, environmental, and safety regulations. • Work closely with finance, HR, marketing, and executive teams to align goals and ensure smooth operations.

• Directed large refurbishment and IT deployment projects across multiple clients. • Enforced ISO standards through weekly compliance audits. • Refurbished and configured Apple and Windows devices; deployed MDM solutions. • Oversaw workstation setup, teardown, and transition phases for enterprise clients.