joshua bateman

client advisor

About

Able to manage, lead, coordinate and display leadership qualities and abilities not only behind the scenes, but in the public workplace as well. Familiar with being in a large team organization and delivering information from one partner to the team. Able to not only direct and help individuals, but knows how to listen and follow directions from everyone else. A consistent, analytical, and positive thinker that understands how to represent “all” before “one” with excellent customer service and communication skills.

Country

united states

City

raleigh

Industry

retail

Skill

public speaking, microsoft office, community outreach, time management, communication, staff management, powerpoint, critical thinking, microsoft excel, staff training, public relations, training, first aid/cpr/aed certified, staff development, american red cross instructor

Experience

program assistant

north carolina state university

2014-5 - 2015-9 · 1 yr 5 mos

manager

carolina pool managment

2014-5 - Present · 12 yrs 5 mos

*  Supervise and manage staff at multiple pool locations in Raleigh. *  Create schedule for staff at different pools located in the Raleigh Area *  Train new staff on contract agreements and company policies. *  Hold monthly meetings *  Handle any misconduct from employees *  Terminate employees when necessary *  Conflict Management *  Maintain a full service snack bar (grill included)

official

north carolina state university

2012-8 - Present · 14 yrs 2 mos

* Maintain the flow of the game. * Educate new officials. * Handle disgruntled participates.

life guard

north carolina state university

2012-5 - 2015-5 · 3 yrs 1 mo

* Maintain a safe are for participates. * Preform any need rescue or aid to injury participates. * Communicate effectively with other members on staff about any changes in the pool or participates activity. * Constantly survey the area looking for any life treating situations.

client advisor

hendrick automotive group

2017-5 - Present · 9 yrs 5 mos

* Responsible for showing cars to people who visit the dealership * As a Client Advisor, greet customers arriving and answer any questions to include gas mileage, horsepower and towing capacity. * Responsible for having expert product knowledge on 7 different Dodge models as well as 3 different RAM products. * Responsible for knowing standard and optional equipment on each trim level of vehicles across model lineup to include 10 trim levels. * Notify customers of Financing options as well as warranties present on Pre-Owned vehicles * Gather information needed to initiate appraisal process * Responsible for product demonstrations and overseeing of test drives. * Provide all information to help customer if vehicle has all the needed features and capabilities as well as make sure the customer selects vehicle that is affordable and fits in their personal budget.

sales manager

apple gold group

2015-10 - Present · 11 yrs

* Effectively coach staff to help increase sales and monitor when trending up or down. * Supervise and manage staff * Create schedule for staff. * Effectively manage food cost. * Effectively sale products to boost sales. * Train new staff on contract agreements and company policies. * Hold weekly meetings * Handle any misconduct from employees * Terminate employees when necessary * Conflict Management lead. * Maintain great customer service while dealing with an un/happy guest.