josh white

Net Documents is a trusted and mature global platform combining security, usability, and innovative productivity tools for today's leading law firms and corporations. My role as a major contributor to the sales team is centred on understanding client requirements and ensuring a professional pro-active sales approach which in turn adds value to our partner channel and leads our clients to make an informed choice of solution.

Net Documents is a trusted and mature global platform combining security, usability, and innovative productivity tools for today's leading law firms and corporations. My role as a major contributor to the sales team is centred on understanding client requirements and ensuring a professional pro-active sales approach which in turn adds value to our partner channel and leads our clients to make an informed choice of solution.

The primary role of the Support Analyst is to act as a technical resource for ECI’s suite of software solutions, including trouble-shooting basic product issues. Receives and records incident related information using a variety of tools, techniques and procedures Conducts analysis, gathers information, troubleshoots and resolves or recommends resolutions to customer problems. Maintains solid customer relationships by handling customer questions and concerns with speed and professionalism. Establishes priorities and communicate time frame clearly to customers and overcomes constraints to meet established deadlines. Provides exceptional customer service inclusive of excellent communications, responsive follow through, and advocacy for customer issues within internal departments. Manages customer expectations through to successful completion of the project. Contributes articles to the knowledge base in an effort to promote self-help for our customers. Participates in the testing of new product releases.

Provides assistance to the sales team offering an in-depth knowledge of the technical requirement and business use of ECi e-automate in order to close sales opportunities. Act as a technical resource and liaison between the sales team and prospective customers Work with the sales team to explore prospect software requirements, assisting in the discovery process, and helping determine benefit stream and ROI on e-automate investment Prepares for and conducts web-based and onsite demos along with the sales team Supports the sales team to meet or exceed monthly and quarterly sales targets on a consistent basis Develops a working knowledge of manufacturing practices and workflows and applies that knowledge as necessary to generate interest in ECi e-automate, maximising the differentiation between e-automate and our competitors Responds to customer requests and supports the sales team with accurate and professional advice

Achieved GCSE-level qualifications including: A - Double Science B - Mathematics B - Statistics B - Geography B - Information Technology B - Sports Studies C - English

B - Media Studies B - Business Studies C - Biology