Josh Parker

- Responsible for training and managing staff in multiple locations whilst being readily available to address issues and concerns with staff and clients both on or off my scheduled work days. - Actively selling and overachieving sales targets as an individual and as a store/s with addressing and adapting to new sales techniques on a daily, weekly and monthly basis. - Building a client base within Vancouver and the Lower Mainland through outstanding customer service that has formed a steady and reliable sales flow for clients needing mobility and home solutions. - Responsibilities within my day to day role include; hosting a motivational ‘Morning Huddle’ each morning for all sales staff, opening and closing the store, address any escalated customer issues and complaints, scheduling shifts for multiple locations, manage sick leave and vacation leave, managing the full hiring process for multiple locations and proceeding with disciplinary staff meetings when necessary.

- Overachieving sales targets and maintaining them on a monthly and annual basis as an individual salesman and by leading a sizable team. - Delivering a high standard of customer service skills not only by selling a solution but following up with the customer post interaction. - Running a multi-locational team by working along-side other managers and work colleagues. Understanding the importance of working to people’s strengths and addressing their weaknesses to achieve the same goal. - Responsibilities within my day to day role include; one on one sessions with employees twice per month, opening and closing stores, cash in and cash out, dealing with esculated customer issues and complaints, scheduling staff, managing vacation and sick leave, organizing and leading team meetings and proceeding with disciplinary staff meetings when necessary.

- Demonstrated comprehensive understanding of multiple departments of the business, including; - Front of house. Checking people into sessions efficiently and resolving customer issues. - Café. Basic hygiene methods, barista training and leading a customer friendly café with a smile. - Court Supervising. Leading a focused and vigilant team. Dealing with any minor or major injuries with my knowledge in first aid. - Being in charge of safely managing a day or night shift and taking necessary action if any department is struggling.