Josh King

Implementing AI agents into Enterprises using startup methodologies.

As the Chief Technology Officer (CTO) at RCCO, my primary responsibility is to establish and execute the company's technological vision, ensuring that our solutions remain innovative, competitive, and aligned with the ever-evolving market demands. I oversee the research and development of new technologies, as well as the evaluation and implementation of emerging trends, to keep our agency at the forefront of the industry. In addition to setting the technology strategy, I play a crucial role in fostering a culture of collaboration and innovation within the organization. By nurturing an environment that encourages open communication and the sharing of ideas, I empower my team to take calculated risks and explore creative solutions to complex problems. This approach has led to the development of products and services that have not only exceeded client expectations but also help position RCCO in a stronger capacity. I work closely with the executive team to align our technology initiatives with the overall business strategy, ensuring that our efforts contribute to the company's growth and long-term success. Furthermore, I actively engage with clients, partners, and industry experts to gather valuable insights and feedback, which helps us to continuously refine our offerings and stay ahead of the competition.

As Head of Digital, I oversaw the agency's digital strategy, ensuring that our clients received cutting-edge solutions that aligned with their business goals. I worked closely with various departments, including design, marketing, and engineering, to create cohesive and impactful digital experiences. My strategic thinking and ability to anticipate market trends allowed me to drive the agency's growth in the digital space.

In my role as Engineering Lead, I managed a team of talented engineers, fostering a culture of innovation and collaboration. I was responsible for setting technical direction, ensuring the successful delivery of projects, and mentoring team members to help them grow in their careers. My strong communication skills and ability to translate complex technical concepts into easily understandable terms enabled me to bridge the gap between technical and non-technical stakeholders.

As a Full Stack Engineer at RCCO, I was responsible for developing and maintaining web applications, ensuring seamless integration between front-end and back-end technologies. My strong problem-solving skills and ability to adapt to new technologies quickly allowed me to excel in this role. I consistently delivered high-quality code, meeting project deadlines, and collaborating effectively with cross-functional teams.

Growth Engineering are learning technology specialists, founded in 2004 and headquartered in Windsor (UK). The goal is making learning more fun and engaging. Their bespoke learning solutions have helped companies like EE, Flight Centre and Hard Rock to get a better return on training investment. As a Front-End Developer at Growth Engineering LTD, I was part of the development team responsible for updating the legacy system and adding new features to the brand new Vue.js/Laravel-based learning platform. Growth Engineering is a learning technology specialist that helps companies make learning more fun and engaging. Their bespoke learning solutions have helped companies like EE, Flight Centre, and Hard Rock to get a better return on training investment. My role involved working closely with designers, developers, and project managers to understand the requirements of each project and develop user-friendly interfaces that met the needs of different stakeholders. I was responsible for developing the front-end of the learning platform using Vue.js, a popular JavaScript framework, and Laravel, a PHP web application framework. This involved writing clean, efficient code and using best practices to ensure that the platform was scalable and maintainable. One of my key responsibilities was to ensure that the platform was responsive and worked well on different devices, such as desktops, tablets, and smartphones. This involved testing the platform on different devices and making adjustments to the code as needed.

As an IT Support Analyst at The Partnership, I was responsible for providing 1st/2nd/3rd line support to 60+ users across two offices. This involved troubleshooting a wide range of technical issues, from general computer problems to managing migration projects (such as security software, DR solutions, and asset management). One of my key responsibilities was setting up users and optimizing the user set-up process to ensure that new hires had everything they needed to be productive from day one. I also used PowerShell to monitor events and notify certain users when specific events were fired, which helped improve efficiency and reduce downtime. In addition to my support work, I also developed the company's intranet system using Bootstrap/Laravel/mySQL. This involved working closely with different departments to understand their needs and develop a system that was user-friendly and met their requirements. I also created multiple marketing 'temporary' sites for new product launches that were sent out to a client base of around 5000, using HTML/CSS/JS.

As a Systems Optimisation Specialist and UAT (User Acceptance Testing) Analyst at Vodafone, I was responsible for providing advanced user knowledge of internal systems and advising on efficient processes. This involved working closely with different teams across the organization, such as development, operations, and customer support, to identify areas for improvement and optimize existing processes. One of my key responsibilities was conducting UAT to find bugs and document issues using bespoke bug tracking software. I had to be detail-oriented and have a strong understanding of the systems being tested to ensure that all issues were identified and documented accurately. I also had to work closely with the development team to provide feedback on issues and help prioritize fixes. In addition to UAT, I also provided design help on the new user interface during daily scrum meetings. This involved working closely with designers and developers to ensure that the new interface was user-friendly and met the needs of different stakeholders.

I started at Vodafone as an Assistant Manager under a secondment position in an under-performing store. Within a short period of time, I was able to increase the store's performance to the top of the region for four consecutive months, exceeding bonus targets. As a result, I was quickly promoted to a full-time contract. As a Store Manager, my main focus was on driving sales and ensuring that the store was running smoothly. I created a performance tracking Excel document that provided statistical analysis and advice on areas to focus on to hit targets. This tool was so successful that feedback from the tracker was sent to the regional management and used as a standard for 26 stores. In addition to managing sales and operations, I also had to manage a team of sales associates and provide coaching and support to help them improve their performance. This required strong leadership skills and the ability to motivate and inspire others.

As a Business Adviser at Vodafone, my main responsibility was to build relationships with small business owners in the area and provide them with suitable contracts for their needs. This involved a lot of networking and outreach to identify potential clients and understand their business requirements. I had to be knowledgeable about Vodafone's products and services and be able to provide tailored solutions to meet the needs of each business. Over time, I was able to scale up to larger businesses with almost 100 connections. This required a lot of attention to detail and strong communication skills to ensure that each business was getting the right services and support from Vodafone. Through my work as a Business Adviser, I gained valuable experience in sales, customer service, and relationship building.

Developed customer-focused applets and full websites using WordPress, custom CSS/JS, and encrypted database plugins. Created a custom theme for WordPress that was easily manageable by clients. Created a custom theme for Wordpress that is easily client manageable.

Achieved sales targets by effectively communicating with customers and providing exceptional service. Managed shifts to ensure smooth operations and efficient use of resources.