joseph miramon

salesforce administrator

About

I am a thorough and motivated professional with a strong desire to progress in a client-centric industry. My background in sales and customer service has endowed me with excellent written and verbal communication skills, and a passion for helping people and businesses solve their risk problems. I am a strong communicator and a solid team player. I am looking for a stimulating position in an energetic and supportive team where I can continue to develop my skills and progress within the organization to a management role.

Country

united states

City

minneapolis

Industry

information technology and services

Skill

management, microsoft office, brokers, insurance, risk management, customer service management, claims management, salesforce.com administration, technical support, sales, publishing, employee training, training, crm, networking, call centers, leadership, team management, vendor management, performance management, team leadership, outsourcing, account management, salesforce training, customer service, salesforce.com, customer relationship management, contact centers

Experience

retail banking officer

jpmorgan chase & co.

2012-7 - 2013-6 · 1 yr

salesforce supervisor

xlibris

2009-5 - 2011-10 · 2 yrs 6 mos

* Assigned to improve sales in a high-growth publishing industry * Collaborated with authors in streamlining their target market - to create the most effective marketing package to boost sales * Effectively coached and developed a team sales professionals * Provided sales training and on-going mentoring to staff * Monitored and tracked adherence to KPIs/metrics * Reviewed daily reports to identify excellence and areas of improvement that affect individual and team performance