Joseph Mikhail
Director of Operations @ IGT Solutions
About
With over 15 years of experience in customer service and BPO operations, I currently serve as the Director of Operations at IGT Solutions. My work focuses on leveraging expertise call center operations, and COPC standards to enhance operational efficiency and deliver exceptional client value. My commitment to driving growth and fostering team development has been central to my leadership approach. Passionate about mentoring team members, I aim to cultivate future leaders while ensuring seamless operations and client satisfaction in the dynamic BPO landscape.
Egypt
New Cairo
Outsourcing/Offshoring
Workforce Management, Call Center, COPC, BPO, Service Delivery, Team Management, Soft Skills, Contact Center Operations, IEX, CSAT, Dialer Management, Performance Management, Customer Satisfaction, Outsourcing, KPO, Project Management, Call Centers, Transition Management, Customer Experience, Management
Experience
Director of Operations
IGT Solutions
Cairo, Egypt
Head of Operations
Concentrix
Cairo, Egypt
SR. Operations Manager
Webhelp
Egypt
Sr. Operations Manager - F&A
Sutherland
Alexandria, Egypt
General Manager
Self-employed
Egypt
Local Leader in European Trucks spare parts, our partnership ensures an on time delivery of parts to ensure an uninterupted transportation experience to our partners
Manager – Global Customer Experience
Sutherland
APAC/Europe
Manager - Global Business Analyst
Sutherland
N/A
Account Manager
Sutherland
Alexandria, Egypt
Team Manager
Sutherland
Foreign Operations Manager
El Madina El Menawara
Alexandria, Egypt
Responsible for all Import/Foreign Trade operations Ensuring a good communication channel between all our Foreign Suppliers Market analysis and determining the Products needed per season Determining the Supplier/Price as per market need at current season Supplier Relationship Management and Tracking Yearly prices/Deals with each supplier Customs and Logistics management for the Imported goods Funding and Bank operations handling Bank/Supplier Documents Handling coordinating between the company departments to ensure no delay to get the goods in/out of customs and from/to clients Reporting to the G.M.
Front Desk Manager
Escapade Nile Cruise
Luxor
Managing Cruise Schedule Ensuring Guest Satisfaction Managing Front Desk Associate and coaching to ensure the best customer experience Handling required documents and Ship Logs on daily basis Coordinating with Docks to ensure a dock place at specified destinations Reporting to Cruise Manager
Joseph Mikhail's Contact Information
Phone
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