Joseph P.

Berkley Equine & Cattle, Cyber, and Turnkey Solutions.

Project management Provide analysis of business problems and develop solutions for implementation that address business needs. Successfully implemented the first robotic process automation process and cognitive computing solution within the ZNA claims organization. Established and executed on business priorities in the development of a new claims application. Coordinate development of change management strategies for various projects. Report directly to Claims Senior Management on project progress to ensure alignment with Zurich’s strategic priorities. Provide oversight of both on shore and off shore development teams. Oversee development of training materials and tools required for business needs. Engage with key stakeholders to ensure that business needs are being meet and executed on within each line of business. Lean core process redesign project for recovery unit (includes total loss and salvage). Leading a project to develop a cognitive computing solution for the ZNA staff legal organization.

Construction Defect and Professional Liability claims organization. Have managed teams of 6 to 12 claims professionals in multiple offices across the country. Managed total incurred claim reserves of approximately $44M across all lines of business. Provide technical claims support to the claims professionals on insurance coverage and authority issues. Coordinate training and development for direct reports. Assist our business units in resolving claim handling issues with our external brokers and customers. Teamed with underwriting on securing new business. Certified by Zurich in international insurance programs. Worked on multiple projects involving process improvements.

Claims Specialist working with general contractors, sub-contractors, and product manufactures and distributors on various types of construction defect claims. Review, analyze, and evaluate coverage over multiple policy periods. Coordinate the defense of lawsuit and settlements with other insurers of the insured. Responsible for issuing coverage position letters.

Managed a desk handling both general liability and workers compensation claims.

Investigated and settled auto liability and auto physical damage claims. Started the first total loss/salvage team within our office. Responsible for a caseload of 120 to 150 files per month.