Joseph Lourigan

Co-coordinated and implemented the FCE conversion consisting of 10 new web-based computers systems, 1 new telephony system and 1 new recording system for 80 Collections agents, 300 Loss Mitigation Agents, and 836 Retail/Loss Mitigation Agents Oversaw the on-site training and system access for 836 Retail Bankers transitioning to Loss Mitigation Agents for an estimated $500k project Responsible for logistical analysis's, project management, forecasting and training while in-directly managing approximately 80 securitized loss mitigation/collection agents and career development

Collected and reviewed loan modification, short sale and deed-in-lieu of foreclosure applications and advised best path scenario for delinquent and imminent default homeowners while working with legal counsel to prevent or postpone foreclosure sales

Co-manage a small business of up to eight; Responsible for payroll and accounting, advertising, assisting in scheduling, account maintenance, and collections

Chosen to pilot a new funding position responsible for defining responsibilities, project management, conducting classroom and on-the-job training, improving system design, and streamlining process-flow to increase productivity and daily funded units Managed one of four national funding teams (FHA/VA/Conventional loans) consisting of up to 20 employees while emphasizing strong quality control to consistently deliver 95% scores

Coordinated the implementation and assisted in the design of a paperless processing/underwriting system created to increase productivity while cutting costs (~$100M/month) and improving operational efficiency Simultaneously managed two regions, becoming the top region in the US (funding $150 - $185MM/month) while earning a 94% customer service approval rating, passing internal and governmental auditing, and maintaining 98% quality scores - managed up to approx 60 employees

Managed a pipeline of 150 - 165 home equity brokers and led the division in turn times, production efficiency, and funded units and dollars while assisting multiple other departments to increase productivity Developed and applied action plans to increase volume and profits and in turn, increased pipeline volume and profits approximately 35% and 30% respectively (funding ~$12MM/month)

Processed, analyzed, and underwrote approximately 30% of the department's loan applications (~$6MM/month) Compiled internal and government auditing reports while providing departmental IT support and created workflow designs and testing for state-of-the-art processing/underwriting system