Joseph Kern, MS

Partner with Fortune 500 enterprise customers to lead large-scale cloud modernization and Generative AI transformation initiatives across complex technical and business environments • Supported 50+ enterprise transformation engagements across 40+ customers representing over $104M in estimated annual recurring revenue (ARR) • Advise executive stakeholders on cloud adoption strategy, operational modernization, AI enablement, and long-term business transformation objectives • Helped architect and operationalize a scalable customer engagement model that became globally adopted across AWS enterprise customer success organizations • Collaborate across sales, solution architecture, product, engineering, and partner teams to accelerate customer adoption, improve business outcomes, and scale strategic initiatives. • Mentor and support internal team development through enablement programs, interview loops, onboarding initiatives, and cross-functional leadership activities

Logicworks is a leading provider of managed cloud and migration services for AWS and Azure. AWS Premier Partner, Azure Gold Partner. • Manage full life-cycle of large and complex cloud infrastructures while tracking health metrics to identify and effectively increase retention and accelerate account growth. • Communicate effectively across channels (video, email, phone) to overcome growth/expansion challenges while simultaneously identifying upsell opportunities when applicable. • Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives. • Develop strong relationship and serve as a single point of contact for all activities and escalations. Coordinate all resources necessary to resolve issues and promote success. • Perform recurring business reviews to establish critical goals or other key performance indicators and aid the customers in achieving these goals • Ensure client specific operational practices are implemented and manage compliance, validation and security related initiatives, including business continuity planning for assigned clients. • For new and added services, work with Logicworks' Managed Services engineers to understand clients’ technical requirements and monitor/project manage their implementation. • Serve as a customer advocate - gather and determine the implications of customer feedback on product needs. • AWS/AZURE cloud platform infrastructure. • Compliance: HIPAA, SOC 1-2, PCI-DSS. • AWS, CloudHealth platform certified.

• Responsible for building and maintaining the direct customer relationship supporting IT Managed Service Engagement • Drive customer retention and satisfaction through execution of defined SLA goals & KPI targets • Effectively partner with cross functional teams on complex projects resulting in operational consistency and greater accuracy; present results to customer stakeholders • Deliver /Present Quarterly Business Reviews • Provide customer training on platform functionality, coordinate with internal support teams on change management initiatives • Assist with Pre-Sales Engagement Support tasks. • Perform regular risk analysis and help clients identify and mitigate any risks associated with their technology. • Provide direct Project Management support for customer on-boarding and implementation initiatives • Reference point to all Tri-State, Northern regional reporting needs using reporting tools (VOIP Prognosis, Nimosft network monitoring, and advanced excel methodology. • Continuous Process improvement related to ITIL management principles, incident and change management. • ServiceNow-Geneva (ITSM), MySQL. • Meraki Dashboard administration. • Client Porfolio ACV ~$2M •XML Parsing, Notepad++ •Visio •Responsible for managing CRM application and deliverable's.

• Build and distribute daily, weekly and monthly program performance reports for Managed Services Clients. • Compile regular client metrics and production reports. • Analyze data for meaning and communicate results to the appropriate parties within our business context. • Complete projects that require data mining, analysis and professional presentation. • Prepare visual materials in the form of charts, graphs and tables for presentation to clients. • Cisco unified communications: Jabber, WebEx. • Reporting tools utilization: nimsoft, and zenoss. • Daily use of advanced excel methodology to develop business tracking tools.

•Generate data-driven insights and lead client thinking in how to action/profit from those insights. •Enhance business operations through development of consultative insights and presentations directed towards generating increased sales. •Manage the use and application of syndicated and non-syndicated data resources. •Understand CROSSMARK capabilities/processes and able to recommend insights-based actions that generate incremental revenue for CROSSMARK. •Conduct a broad range of strategic business planning including, but not limited to, category management, space management, product evaluation, promotion planning and evaluation, trade funds evaluation, and resource allocation. •Streamline and template standard/established analyses. • Financial Analysis-trade fund budgeting, invoice validation. • Consumer trend/ market analytics • Update and communicate latest trends, and business practices to Dedicated Account Executives assigned to the specific client via client connect site. •CLIENTS: Kimberly Clark, Mead Johnson, NUK-USA, Massimo Zanetti-Beverage USA. • Promoted to Client 1st initiative advocate for New York region. • Utilization of Nielsen Answers/NITRO to build and generate client specific market data. region. • Project Management: Client 1st initiative advocate for New York region- Focal point/ resource expert for new company CRM tool “CrossView” used to streamline business planning processes.

GPA-3.5

Minor in Marketing