Joseph Chau
Customer Service Manager, customer contact centre
About
I am an ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. Being in the customer service field,I have enhanced my ability of active listening, problem solving and data processing.
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Hong Kong SAR
Financial Services
Customer Service, Securities, Insurance, Investments, Retail Banking, Banking, Branch Banking, 银行业务, 学分, 零售银行, 金融风险, 信用风险, 商业银行, 信用分析, 金融服务, 贷款, 产品组合管理, 管理, 以顧客導向的服務, 銷售
Experience
Customer Service Manager, customer contact centre
cmb wing lung bank
Reply Email enquiry from customer and internal department Moniter and manage junior colleagues, improve workflow procedures Work with business departments to resolve the customer feedback or complaints Participate end user testing of new developed system Perform company account opening function including documentation, KYC assessment and risk assessment
senior treasure relationship executive
DBS Bank
* Provide customer-focused service to call center customers in placing securities trading orders, processing initial public offerings applications and handling enquiries on consumer banking products * Address customer feedback and complaints professionally * Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements * Participate in ad hoc tasks and projects as assigned
Citiphone officer
Citi
* Handle inquiries and transactions on banking and credit card products * Promote and cross-sell banking products as appropriate * Deliver professional customer service to ensure a superior experience to customers
Senior Treasures Relationship Executive
DBS Bank
* Provide customer-focused service to call center customers in placing securities trading orders, processing initial public offerings applications and handling enquiries on consumer banking products * Address customer feedback and complaints professionally * Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements * Participate in ad hoc tasks and projects as assigned
Customer Services Officer
Bank of China (Hong Kong)
* Provide after-sales services to customer at branch * Handle customers enquiries and requests in relating to banking products or services from different channels * Cross sell bank products * Offer prompt, competent and quality customer services and provide prompt solutions to customer
Education
The Hong Kong Institute of Education
Accountancy & Information Systems
Joseph Chau's Contact Information
Phone
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