Joseph Boos

• Identify, engage with, and vet potential new suppliers. • Travel internationally to perform factory assessments. • Partner with Product Development, Merchants, Import Logistics, Quality Assurance, and Vendor compliance. • Manage and maintain supplier relationships. • Mitigate tariffs and duties through cost negotiation and sourcing from other countries. • Responsible for the Import PO placement process working with suppliers and internal stakeholders to ensure accuracy and timeliness. • Collaborate with suppliers, merchants and other stakeholders to manage and control non-conforming purchase orders and ensuring OTB accuracy. • Manage purchase order shift requests to assist on the achievement of assigned product sales plans. • Document and review monthly KPI's; assist in developing/ implementing corrective action plans. • Develop technical knowledge of related product categories including construction, production cycles and lead-time requirements, industry standards and sourcing strategies. • Support supplier/factory set ups.

• Serve as the first point of contact for customers seeking technical assistance over the phone or email • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Determine the best solution based on the issue and details provided by customers • Walk the customer through the problem-solving process • Direct unresolved issues to the next level of support personnel • Provide accurate information on IT products or services • Record events and problems and their resolution in logs • Follow-up and update customer status and information • Pass on any feedback or suggestions by customers to the appropriate internal team • Identify and suggest possible improvements on procedures

• Evolve processes for assigning stores to performance clusters in order to streamline the ordering procedure. • Establish systems to track purchase orders in order to hold vendor partners accountable for late shipments of product and to report in monthly OTB meetings with leadership. • Plan advertised product and periods based on historical data and current initiatives. • Maintain open and productive communication between Academy and our vendor partners.

• Strategized with SVPs and DMMs to plan impact areas. • Worked cross-functionally with other teams to ensure that all aspects of the programs were addressed and planned for. • Identified and responded to changes in consumer habits. • Planned for merchandising of related items to drive incremental sales. • Partnered with district and store leadership to identify successes and opportunities.

• Reviewed and updated store processes to grow efficiencies in stores. • Evaluated and maintained store Merchandising Standards. • Planned for the implementation of future visual projects.

• Analyzed sales of product to determine best space utilization. • Built planograms using information from buyer, past planograms, and current merchandising trends to push incremental sales. • Produced space utilization reports to provide financial data to merchants. • Verified that stores had received the appropriate amount of product to meet presentation standards.

• Oversaw operations pertaining to the opening and closing of the store. • Planned for and implemented seasonal changes. • Reviewed and acted on financial reports to ensure profitability. • Trained and mentored associates. • Maintained appropriate level of hourly associates. • Received and responded to customer compliments as well as opportunities. • Wrote and conducted performance reviews for employees.